Customer Service Representative

Polyplex Corporation Limited; Decatur (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance (BCBS Alabama)

Dental & Vision insurance (Guardian/Ey

Life insurance

STD/LTD coverage

Identity theft protection

3.5% 401k match on 6% contribution

Vacation 80 hours

Emergency Leave 24 hours

Ten paid holidays

Job summary

Polyplex Corporation Limited in Decatur, Alabama seeks a motivated Customer Service Representative to support order fulfilment, costing, and customer communications. The role emphasizes accuracy in logistics, timely updates to clients, and adherence to compliance standards.

The ideal candidate has a high school diploma, strong communication skills, and 1 year of customer service experience; a bachelor’s degree is preferred. Comprehensive benefits and paid leave are offered with this position.

Qualifications

• High school or GED required; Bachelor's degree preferred.
• 1 year of customer service experience preferred.

Responsibilities

• Order Fulfillment & Costing (arrange logistics and monitor carrier costing, warehouse costing, inventory reconciliation, consignment account reporting, verification of delivery, aging inventory, invoicing, POs).
• Customer Relations (email communication to customers, monthly closing, order tracking, customer status reports, cross training).
• Customs & Compliance.
• Above-average knowledge: Excel, Word & Outlook.
• Well spoken.
• Aptitude for problem solving.
• Multitasking.

Skills

Communication skills

Problem solving

Multitasking

Customer service

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Excel

Word

Outlook

Job description

Customer Service Representative Job Summary: Polyplex is looking for a motivated Customer Service Representative to join our growing team!

• BCBS of Alabama for medical, Guardian- Dental; EyeMed- Vision
• Life insurance, STD, LDT, and identity theft are covered at 100%
• 401k match program: The company matches 3.5% on an employee's contribution of 6%
• 80 hours of accrued Vacation
• 24 hours of accrued Emergency Leave
• 10 paid Holidays

Requirements:

• High school or GED
  • Bachelor's degree is preferred
• 1 year of Customer Service experience preferred

Duties & Responsibilities:

• Order Fulfillment & Costing (arrange logistics and monitor carrier costing, warehouse costing, inventory reconciliation, consignment account reporting, verification of delivery, aging inventory, invoicing, PO’s)
• Customer Relations (email communication to customers, monthly closing, order tracking, customer status reports, cross training)
• Customs & Compliance
• Above Average knowledge: excel, work & Outlook
• Well spoken
• Aptitude for problem solving
• Multitasking

Qualifications

Experience

Preferred

1 year:

1 year of industry experience preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.