Customer Service Representative - Auto Financing Growth

PFS - Professional Financial Services; Charlotte (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance (minimal cost)

Dental insurance

Vision insurance

Life insurance

Short- and long-term disability

Profit sharing

401k with company matching

Paid sick, holiday, and vacation time

Top-of-the-line training

Community service opportunities

Job summary

A reputable financial services company in Charlotte is seeking a Customer Service Representative to assist customers with automobile financing needs, both over the phone and in person. This role requires exceptional communication skills and previous customer service experience. Benefits include medical insurance, monthly bonus potential, and various growth opportunities. Join an enthusiastic team and start your career story!

Qualifications

• Previous customer service and/or collections experience.
• A valid state driver’s license, with an acceptable driver’s record.
• Access to a reliable automobile for work use.

Responsibilities

• Provide outstanding customer service and problem resolution.
• Perform collection activities on delinquent accounts.
• Assist with insurance verifications.
• Perform Welcome Calls.
• Act as backup to office staff for loan payments and funding loans.
• Perform Skip Tracking and other locate activities.

Skills

Exceptional communication skills

Customer service experience

Collections experience

Job description

A reputable financial services company in Charlotte is seeking a Customer Service Representative to assist customers with automobile financing needs, both over the phone and in person. This role requires exceptional communication skills and previous customer service experience. Benefits include medical insurance, monthly bonus potential, and various growth opportunities. Join an enthusiastic team and start your career story!