Teleservice Sales Rep - Nashville, TN

Empire Distributors, Inc.; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare

Retirement benefits

Paid time off

Life insurance

Aflac plans

Legal plans

Job summary

Empire Distributors, Inc. in Nashville, TN is seeking a Teleservice Sales Rep to handle telephone customer service and order processing. The role involves direct customer contact, resolving issues, and maintaining documentation to ensure accurate records.

The position offers competitive wages and comprehensive benefits, including healthcare, retirement plans, paid time off, and life insurance. A strong preference for bilingual candidates is noted.

Qualifications

• Provides telephone customer service and assistance.
• Communicates with customers and assists in resolving problems.

Responsibilities

• Processes orders and communicates with customers by phone or in person.
• Maintains documentation and files for orders, invoices, and correspondence.
• Solicits sales of new or additional services and assists with daily, weekly, and monthly reports.

Skills

Phone communication

Tools

Microsoft Office

Adobe Creative Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

2 days ago Requisition ID: 7668

Come Join a Great Team!!

Empire Distributors Inc, A Leading Beverage Distributor is now hiring a Teleservice Sales Rep. Our company offers competitive wages, potential growth opportunities, and excellent benefits that include, but aren't limited to healthcare, retirement benefits, paid time off, company paid life insurances, and supplemental Aflac and legal plans.

Strong Preference for Bilingual

Summary

Provides telephone customer service and assistance. Communicates directly with customers and assists in resolving problems. Records information and processes files to ensure appropriate documentation is maintained.

Essential Duties and Responsibilities

• Processes all necessary paperwork and correspondence to establish new accounts.
• Talks with customers by phone or in person and receives orders. Addresses customer questions, concerns or needs.
• Maintains control and processes actions involving order voids, return orders, call backs, and invoices not routed.
• Maintains files for all documentation and correspondence.
• Completespaperworkfororderpickups, no charges, credits, and routineproductorders. Updatescustomerfilesand informationasneeded.
• Solicits sale of new or additional services.
• Addressescomplaintsconcerningbilling or services rendered for On-Premise.
• Referscomplaintsofservicefailuresto appropriatemanager.
• Assists with daily, weekly, and monthly reports and distribution. Other duties as assigned by management.

TN ABC Wholesaler's Employee Permit.

Certificates, Licenses, Registrations

We obtain for you.

Computer Skills

To perform this job successfully, an individual should have knowledge of Adobe Creative Suite Design software, Microsoft Office, and the ability to work will all forms of graphics files and programs.

“ Empire is proud to be an equal opportunity employer and a drug free workplace. We are committed to ensuring that all employment decisions are made on the basis of qualification, merit, and business need; without regard to race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disabilities, national origin, veteran status or any other basis covered by appropriate law. “