Customer Service Representative & Area Manager – Latin America

CAMAG Scientific, Inc.; Wilmington (NC); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Professional development

International role

Job summary

CAMAG Scientific, Inc. is hiring for a dynamic professional to lead customer service, technical support, and service activities with an emphasis on Latin America.

The role includes installations, training, and sales support across the US and Latin American distributors. The position requires fluency in Spanish, travel willingness, and a technical background in laboratory equipment or analytical instrumentation.

Qualifications

• Customer service mindset with strong communication skills.
• Ability to understand and work with technical/scientific products.
• Willingness to travel domestically and internationally.
• Bachelor’s degree in science, engineering, technology, or related field preferred.

Responsibilities

• Serve as primary point of contact for US and Latin America customers by phone and email.
• Provide installations, preventive maintenance, repairs, and customer training on-site.
• Respond to product questions, provide quotations, assist with orders, and resolve customer concerns.
• Support procurement and sourcing activities and coordinate international shipping and customs when needed.
• Maintain accurate customer, sales, and service records in the CRM system.
• Collaborate with sales, service, logistics, and CAMAG headquarters to ensure excellent customer service.
• Act as Area Manager for Latin America and develop distributor relationships.
• Monitor distributor performance and establish annual sales targets for the region.
• Plan yearly visits to Latin America to support distributors and customers.

Skills

Customer service

Communication

Interpersonal skills

Travel willingness

Education

Bachelor's degree in science/engineering/technology

Tools

Laboratory equipment experience

Analytical instrumentation

Technical service experience

Job description

We are hiring in North Carolina with international travel. If you enjoy helping customers, solving technical problems, and working in an international environment, we would like to hear from you!

About the Position

CAMAG Scientific, Inc. is a leading provider of analytical laboratory instrumentation and HPTLC technology. We are seeking a customer-focused, technically minded professional to join our growing team.

This position combines customer service, technical support, instrument service, installation, customer training, and sales support with the responsibilities of an Area Manager for Latin America, including the development, coordination, and support of CAMAG distributors throughout the region.

Key Responsibilities

• Serve as a primary point of contact for customers in the US and Latin America by phone and email by providing first-line technical support.
• Provide installations, preventive maintenance, repairs, and customer training on-site.
• Respond to product questions, provide quotations, assist with orders, and resolve customer concerns.
• Support procurement and sourcing activities and coordinate international shipping, customs clearance, delivery schedules, packaging, and handling requirements for cross-border transport when required.
• Maintain accurate and up-to-date customer, sales, and service records and documentation within the CRM system.
• Work closely with sales, service, logistics, and CAMAG headquarters in Switzerland to ensure excellent customer service.
• Act as CAMAG CSI’s Area Manager for Latin America and build strong relationships with distributors and customers throughout Latin America.
• Monitor distributor performance, market development, supply chain efficiency, and market penetration, and establish annual sales and performance targets for each distributor and the overall region.
• Plan and conduct yearly visits to Latin America to support distributors, visit customers, participate in meetings, and strengthen CAMAG’s presence in the region.

Qualifications

• Fluent Spanish required; Portuguese is a plus.
• Ability to understand and work with technical/scientific products.
• Strong problem-solving and troubleshooting abilities.
• Excellent customer service, communication, and interpersonal skills.
• Organized, dependable, and able to manage multiple priorities independently.
• Willingness to travel within the U.S. and internationally; current passport required.
• Experience with laboratory equipment, analytical instrumentation, electronics, or technical service is highly desirable.
• Bachelor’s degree in science, engineering, technology, or a related field preferred.

What We Offer

• Competitive salary and benefits.
• A professional, collaborative work environment.
• Opportunity to work with advanced Swiss scientific technology.
• Training and professional development.
• An exciting international role with direct customer and distributor interaction.

TRAVEL

Regular U.S. travel with annual international travel to Latin America