Customer Service Representative - Aquatics

Bellevue, Washington; Bellevue (WA); On-site; USD 10,000 - 60,000; Part time

Job summary

The City of Bellevue is seeking a Customer Service Representative for the Bellevue Aquatic Center. This role involves greeting patrons, handling admissions, and ensuring a positive customer experience in a busy environment. Ideal candidates will have strong communication skills and a commitment to safety.

Qualifications

• Must be 16 years of age.
• Knowledge of general office procedures and ability to use a computer.
• Possess current First Aid/CPR certification or be willing to obtain.

Responsibilities

• Provide quality customer service to the public.
• Handle payment transactions and collect admissions fees.
• Report any damage, incidents, and injuries.

Skills

Customer Service

Communication

Teamwork

Independence

Tools

Microsoft Office Suite

Blue Rec registration software

Job description

The City of Bellevue is currently seeking a Customer Service Representative for the Bellevue Aquatic Center (BAC). The BAC is a family friendly facility where a diverse user base can make improvements in how they live. The facility features a 25-yard lap pool with attached dive well and a therapy/wellness pool. At peak times, the BAC is a busy facility with a variety of activities occurring simultaneous. The City is seeking a mature and trustworthy individual that enjoys working independently in a multifunctional environment to greet and assist to meet customer needs. This position reports to the BAC Manager but works closely with the Administrative Assistant.

Hours: Can vary depending on shifts and may work up to 28 hours per week. Must be available to work weekends.

• Represent the City in a positive manner and provide quality customer service to the public.
• Answer and route incoming calls.
• Collect admissions fees and register patrons using Blue Rec registration software.
• Handle payment transactions, which will include cash, checks, and credit cards.
• Assume responsibility for shift reports and accountability of funds.
• Complete reports accurately and in a timely manner.
• Communicate clearly and provide accurate information to the public.
• Inform patrons of rules and policies of the City of Bellevue.
• Assist with cleaning the office and other areas of the facility as assigned.
• Report any damage, incidents and injuries using appropriate forms.
• Work with other employees to provide safe conditions for the public.
• Report any unsafe situations or conditions.
• Respond to emergency situations.
• Attend scheduled staff trainings.
• Adhere to safety procedure protocol and safety standards.
• Other duties as assigned.

• Must be 16 years of age
• Knowledge of general office procedures and ability to use a computer (Microsoft Office Suite and Internet Explorer) and office machines (i.e. copy machine, fax, adding machine).
• Ability to work independently and on a team in a friendly and professional manner.
• Ability to work in a busy, multifunctional environment with interruptions, prioritize work; organize documentation, and coordinate and complete work assignments efficiently and effectively to meet deadlines.
• Effective oral and written communication skills, including the ability to clearly express thoughts to others and exchange information.
• Possess current First Aid/CPR certification or be willing to obtain within first 3 months of employment.
• Candidate must pass criminal background check prior to being hired.

Physical Demands:

• The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus.
• The employee may be required to push, pull, lift, and/or carry up to 10 pounds.
• The noise level in the work environment can vary and is usually moderately quiet.
• Able to perform duties involving physical labor; such as bending, kneeling, standing, reaching, climbing, stooping, squatting, pushing, and twisting.
• Ability to assist during emergency situations.

Definition of a Variable Employee

• Average weekly hours cannot be determined at date of hire.
• Hours may vary from week to week and are anticipated to be 28 hours per week or less.
• Note: Will be considered full-time and eligible for medical coverage if hours average 30 hours per week or more over a 12-month measurement period (or 130 hours per month)