Customer Service Representative - Remote

Lensa; Richmond (VA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading career site is seeking a Customer Service Representative to provide outstanding support to members and providers. This remote role requires excellent communication skills and the ability to adapt in a fast-paced environment. Join a dedicated team focused on delivering quality service and support.

Qualifications

• Experience in customer service preferred.
• Ability to work well in a team environment.

Responsibilities

• Handle inbound calls from members and providers.
• Provide excellent customer service and issue resolution.
• Accurately process and document information using computer tools.

Skills

Communication

Multi-tasking

Teamwork

Adaptability

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Job description

Customer Service Representative - Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

About Sharecare: Sharecare is a digital health company dedicated to helping individuals manage their health through a comprehensive virtual health platform. We aim to make high-quality care accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary: The Customer Service Representative (CSR) handles inbound calls from members and providers, providing excellent customer service, data entry, and issue resolution. The role involves using a computerized system to track calls, gather information, and troubleshoot issues, often following scripts but also handling deviations when necessary.

Location: This is a remote position, open to applicants anywhere within the United States.

Essential Job Functions:

1. Identify and evaluate caller needs, questions, and concerns.
2. Develop and implement resolution plans efficiently.
3. Maintain customer satisfaction and collaborate with other teams as needed.
4. Analyze problems, determine solutions, and communicate effectively.
5. Educate callers on program benefits proactively.
6. Meet or exceed call center metrics, attendance, and quality standards.
7. Accurately process and document information using computer tools.
8. Build rapport with callers and adapt communication styles accordingly.
9. Provide accurate information about Sharecare's programs and services.
10. Escalate issues internally and follow up on resolutions.

Qualifications:

• High School Diploma or equivalent.
• Experience in customer service preferred.
• Excellent communication skills.
• Ability to multi-task effectively.
• Proficiency in Microsoft Word & Outlook.
• Keyboard proficiency and internet navigation skills.
• Ability to work well in a team environment.
• Adaptability to a fast-paced, changing environment.

Sharecare and its subsidiaries are Equal Opportunity Employers. We consider all qualified applicants without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected classes.