Customer Service Representative - Remote

Lensa; Lincoln (NE); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading career site is seeking a Customer Service Representative to manage inbound calls and provide exceptional service. This remote position requires strong communication skills and the ability to multitask effectively. Join a dynamic team dedicated to improving health management through digital solutions.

Qualifications

• High School Diploma required.
• Previous experience in customer service preferred.
• Excellent communication skills.

Responsibilities

• Handle inbound calls from members and providers.
• Provide excellent customer service with professionalism.
• Analyze problems and communicate resolutions effectively.

Skills

Communication

Multitasking

Customer Service

Education

High School Diploma

Tools

Microsoft Word

Outlook

Job description

Customer Service Representative - Remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

About Sharecare: Sharecare is a digital health company dedicated to helping people manage their health through a comprehensive virtual platform designed to promote positive behavior change. Our goal is to make high-quality care accessible and affordable for everyone. Learn more at sharecare.com.

Job Summary: The Customer Service Representative (CSR) handles inbound calls from members and providers, inputs data, and provides excellent customer service with professionalism and courtesy. The CSR manages inquiries via phone and email, records communications accurately, and may need to deviate from scripts to address customer needs. Using computerized systems, CSRs troubleshoot, assess needs, explain programs, and promote services.

• This is a remote position, open to applicants anywhere within the United States.

Essential Job Functions:

1. Identify, evaluate, and prioritize caller needs, questions, and concerns.
2. Develop and implement plans of resolution, responding efficiently.
3. Maintain customer satisfaction and collaborate with other teams as needed.
4. Analyze problems, determine solutions, and communicate resolutions effectively.
5. Proactively educate callers on program benefits.
6. Meet or exceed call center metrics, attendance, and quality standards.
7. Use computer tools to accurately process and document information.
8. Build rapport with callers and adapt communication styles accordingly.
9. Provide accurate information about Sharecare's programs and services.
10. Escalate issues internally and follow up on escalated cases.

Qualifications:

• High School Diploma required.
• Previous experience in customer service preferred.
• Excellent communication skills.
• Ability to multitask effectively.
• Basic knowledge of Microsoft Word and Outlook.
• Proficiency in keyboarding and internet navigation.
• Ability to work well in a team environment.
• Capable of thriving in a fast-paced, changing environment.

Sharecare and its subsidiaries are Equal Opportunity Employers, considering all qualified applicants without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected factors.