Customer Service Representative - Remote

Lensa; Lansing (MI); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading career site is seeking a Customer Service Representative to manage inbound calls and deliver exceptional service. This remote position requires excellent communication skills and the ability to multi-task in a fast-paced environment. Join a dynamic team and help improve customer satisfaction while promoting health programs.

Qualifications

• Experience in customer service preferred.
• Excellent communication skills.
• Ability to thrive in a fast-paced, changing environment.

Responsibilities

• Handle inbound calls from members and providers.
• Develop resolution plans and respond efficiently.
• Provide accurate information about Sharecare's programs and services.

Skills

Communication

Multi-tasking

Teamwork

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Job description

Customer Service Representative - Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

About Sharecare: Sharecare is a digital health company dedicated to helping people manage their health through a comprehensive, data-driven virtual health platform. We aim to support individuals, providers, employers, health plans, government organizations, and communities in improving well-being and making high-quality care accessible and affordable for all. To learn more, visit www.sharecare.com.

Job Summary: The Customer Service Representative (CSR) handles inbound calls from members and providers, inputs data, and delivers exceptional customer service with courtesy and professionalism. The CSR manages inquiries and issues via telephone and email, accurately recording communications. Calls are mostly routine but may require deviation from scripts and standard procedures. CSRs utilize a computerized system for tracking, information gathering, and troubleshooting, and may assess needs, explain programs, and promote services.

This is a remote position open to applicants anywhere within the United States.

Essential Job Functions

• Identify, evaluate, and prioritize caller needs and concerns.
• Develop resolution plans and respond efficiently.
• Maintain customer satisfaction and collaborate with other teams as needed.
• Analyze problems, determine solutions, and follow standard protocols.
• Proactively educate callers about program benefits.
• Meet or exceed call center metrics, attendance, and quality standards.
• Use computer tools to process and document information accurately.
• Build rapport with callers and adapt communication styles accordingly.
• Provide accurate information about Sharecare's programs and services.
• Escalate and follow up on issues internally.

Qualifications

• High School Diploma
• Experience in customer service preferred
• Excellent communication skills
• Ability to multi-task
• Basic knowledge of Microsoft Word & Outlook
• Proficiency in keyboarding and internet navigation
• Teamwork skills
• Ability to thrive in a fast-paced, changing environment

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. We consider all qualified applicants without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected factors.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting