Customer Service Representative - Remote in EST or CST

Freddie Mac; Franklin (TN); Remote; Full time

Job summary

A leading healthcare services provider is seeking dedicated individuals for a customer service role. You will be responsible for scheduling in-home visits, assisting members with inquiries, and maintaining high productivity in a supportive work culture. The position offers flexibility to work remotely and includes comprehensive training. Join a team focused on health equity and community impact.

Benefits

Comprehensive benefits package

Equity stock purchase

401k contribution

8 weeks of paid training

Qualifications

• 1+ years of work experience required.
• Proficiency with Microsoft Office tools.

Responsibilities

• Call members to schedule in-home visits.
• Answer inbound calls and assist members.
• Maintain efficiency in a high-volume environment.

Skills

Customer Service

Confidentiality

Education

High School Diploma / GED

Tools

Microsoft Word

Excel

Outlook

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $28.85 per hour
- Comprehensive benefits package, including equity stock purchase and 401k contribution
- Opportunity for career advancement and growth within the organization
- Flexibility to work remotely from the Eastern or Central Time Zone
- 8 weeks of paid training conducted virtually
- Supportive and diverse work culture focused on health equity and community impact

What to Expect (Job Responsibilities):
- Call members to schedule in-home visits with a Physician or Nurse Practitioner
- Answer inbound calls from members and assist them with their inquiries
- Ensure that appointments are scheduled accurately and resolve any scheduling issues or concerns
- Maintain efficiency and productivity in a high-volume customer service environment
- Work flexible hours, including evenings, as needed by the business

What is Required (Qualifications):
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- 1+ years of work experience
- Proficiency with Microsoft Word, Excel, and Outlook
- Ability to maintain confidentiality and adhere to HIPAA requirements

How to Stand Out (Preferred Qualifications):
- Experience working in the healthcare industry
- Experience working with Medicaid or Medicare
- Experience in a customer retention-focused role

#HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #TrainingProvided

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