Senior Customer Service Representative - HCB

CVS Pharmacy; Lansing (MI); Remote; USD 10,000 - 60,000; Full time

Job summary

CVS Pharmacy is seeking Sr. Customer Service Representatives for a permanent work-from-home role. The position involves addressing customer inquiries, maintaining performance metrics, and providing solutions. Ideal candidates will have customer service experience and proficiency in Microsoft applications. Competitive pay and benefits are offered.

Benefits

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

No-cost wellness programs

Flexible work schedules

Tuition assistance

Qualifications

• 2+ years of customer service experience.
• Experience in a metric-based environment.
• Proficiency with Microsoft Applications.

Responsibilities

• Handle incoming calls from members and providers.
• Maintain department established performance metrics.
• Work together as a team applying Aetna Core Values.

Skills

Customer Service

Multi-tasking

Communication

Education

High School diploma or equivalent

Tools

Microsoft Applications

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Service Representatives in our permanent work from home role $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, they should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc

• Maintain department established performance metrics at a meets or exceeds expectations level

• Work together as a team and apply the Aetna Core Values in day-to-day operations

• Creating a Differentiated Service Experience

• Demonstrating Service Discipline

• Handling Service Challenges

• Providing Solutions to Constituent Needs

• Working Across Boundaries

Required Qualifications

• 2+ years of customer service experience

• Experience in a metric based environment

• Proficiency with full suite of Microsoft Applications

• Comfortability utilizing search engines

• Excellent multi-tasking skills

Preferred Qualifications

• Experience working in a call center environment

• Medical terminology/insurance experience

• Results oriented and self motivated

• Ability to Effectively Communicate

Education

High School diploma, G.E.D. or equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $42.35

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visithttps://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/30/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.