Customer Service Representative (AML)

American Foods Group; Green Bay (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

America’s Logistics, an American Foods Group Company, seeks a Customer Service Representative in Green Bay, WI to coordinate shipments and provide superior support to customers and drivers.

You will collaborate with drivers, driver managers, sales, manufacturing, and distribution to meet deadlines and enhance service quality. Strong communication and problem-solving abilities are essential in a fast-paced environment.

Qualifications

• Strong customer service skills.
• Excellent verbal communication, including telephonic conversations.
• Solid computer skills (Microsoft Office, Word, Excel, Outlook).
• Ability to problem solve and resolve issues with autonomy.
• Must be able to work in a fast-paced environment.
• Strong analytical skills, attention to detail, and ability to handle stress.

Responsibilities

• Schedule pick-up and delivery appointments for all shipments, monitor driver progress along their route to their destination and adjust schedules to meet customers deadlines.
• Work closely with drivers, driver managers/load planners, sales, manufacturing, distribution, and external customers.
• Build lasting relationships with customers to better serve their needs.
• Note: this description is not intended to be all-inclusive; other related duties may be assigned.

Skills

Strong customer service

Excellent verbal communication

Solid computer skills

Problem solving

Fast-paced environment

Analytical skills

Tools

McLeod Operating system

Job description

Overview

America’s Logistics, an American Foods Group Company and a sister Company to America’s Service Line, LLC has an opportunity for a Customer Service Representative in beautiful Green Bay, Wisconsin. Customer Service Representatives are an integral part of our team and essential to our business. They allow us to provide superior transportation service and support to our customers as well as to over-the-road drivers.

If you are looking to advance your career, join the AFG family where you can be a part of providing quality beef products to over 40 countries around the world.

As a Customer Service Representative, You Will

• Work closely with drivers, driver managers/load planners, sales, manufacturing, distribution, and external customers.
• Be responsible for building lasting relationships with your customers that allow you to better serve their needs.
• Schedule pick-up and delivery appointments for all shipments, monitor driver progress along their route to their destination and adjust schedules to meet customers deadlines.
• NOTE: this description is not intended to be all-inclusive. An employee may perform other related duties to meet the ongoing needs of the organization; these duties are considered marginal.

Qualifications

Minimum Qualifications (Required):

• Strong customer service skills.
• Excellent verbal communication, including telephonic conversations.
• Solid computer skills (Microsoft Office, Word, Excel, Outlook).
• Ability to problem solve and resolve issues with autonomy.
• Must be able to work in a fast-paced environment.
• Strong analytical skills, attention to detail, and ability to handle stress.

Preferred Qualifications

• Knowledge of McLeod Operating system.
• Prior dispatch or customer service skills in a transportation setting.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact Human Resources at the location(s) where you are applying. We participate in the E-Verify program in certain locations as required by law.