Customer Operations Representative

BackStretch; Ann Arbor (MI); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match (up to 5%)

Paid time off and holidays

Volunteer days

Job summary

BackStretch, a growing transportation and logistics company, is seeking a Customer Operations Representative in Ann Arbor to support key customer accounts and coordinate shipments. You will track loads, schedule pickups, and resolve issues across Sales and Operations to keep shipments on track and information accurate.

You will work closely with customers and internal teams, communicating proactively and maintaining detailed records in the TMS.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated and able to work with minimal supervision.
• Able to work independently and as part of a team.
• Thrives in a fast-paced environment.
• Strong attention to detail and follow-up skills.
• Able to identify problems and help find solutions.

Responsibilities

• Support Sales by managing the branch's key accounts and entering loads.
• Maintain accurate shipment status notes and track deliveries.
• Schedule pickups and appointments with warehouses and customers.
• Communicate shipment updates and issues to customers and teams.
• Enter information into the TMS and prepare loads for accounting.
• Prioritize workload across accounts and monitor report cards.

Skills

Communication

Self-motivation

Team player

Attention to detail

Problem solving

Prioritization

Education

High school diploma or equivalent

Tools

TMS (Transportation Management System)

Job description

Why apply today?

• Room to actually grow — This is an opportunity to join a growing transportation and logistics team where you can build valuable industry experience, develop new skills, and grow your career over time.
• Experience isn’t everything, energy matters — You don't need years of transportation experience to succeed here. If you bring strong communication skills, attention to detail, a willingness to learn, and the ability to keep up in a fast-paced environment, you can build a strong foundation for growth.
• A team that moves fast and solves real problems — You'll work closely with Sales and Operations to keep shipments moving, communicate with customers, and resolve issues as they come up. Every day brings new challenges and opportunities to make an impact.
• Excellent benefits plan — Comprehensive medical, dental, and vision coverage, 401(k) with up to 5% company match, paid time off, company holidays, volunteer days, career and leadership development programs, and more.

The company

Bringing together massive carrier capacity, cutting-edge technology, and industry-leading logistics expertise, this transportation and logistics company is creating more efficient ways for shippers and carriers to move freight across North America. They're looking for organized, energetic people who enjoy working in a fast-paced environment and helping keep things moving.

The role

As a Customer Operations Representative, you will support key customer accounts, track shipments, coordinate pickup and delivery appointments, and help resolve issues throughout the transportation process. You'll work closely with Sales, customers, and operations teams to make sure shipments stay on track and information is accurate and up to date.

What your day-to-day will look like:

• Support Sales with managing the branch's key accounts
• Enter loads and maintain accurate notes regarding shipment status
• Schedule pickup and delivery appointments with warehouses and customers
• Track shipments from inception through delivery and communicate updates to customers
• Handle shipment issues and provide customers with timely information and updates
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting
• Ensure shipment and load information is accurate and complete
• Communicate shipment, billing, and follow-up issues to the Sales Manager and Carrier Operations team
• Prioritize your daily workload across assigned accounts, including load entry, tracking, and reporting
• Monitor report cards

We're looking for someone who is organized, proactive, and comfortable juggling multiple priorities. This role is a great fit for someone who communicates well, pays close attention to detail, and can stay calm and focused when things move quickly.

You’ll do well in this role if you

• Have excellent verbal and written communication skills
• Are self-motivated and able to work with minimal direct supervision
• Work well independently and as part of a team
• Thrive in a fast-paced environment
• Have strong attention to detail and follow-up skills
• Are comfortable identifying problems and helping find solutions
• Can effectively prioritize multiple tasks and deadlines

Bonus Points If You Have

• 1+ year of sales or customer service experience
• 1+ year of related experience or training
• Experience or general knowledge of the transportation or logistics industry
• Experience coordinating shipments, appointments, or customer accounts
• Experience identifying and resolving customer or operational issues

The details

• Location: In office, Ann Arbor, MI
• Schedule: Monday–Friday, full-time. Early morning shifts, with start times ranging from 5AM to 8AM

Benefits include:

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our culture

The team values collaboration, open communication, diverse perspectives, and strong relationships. You'll work alongside people across Sales and Operations to solve problems, keep customers informed, and deliver a high-quality experience.