Customer Service Representative (7:00AM-3:30PM)

Blackdiamondtoday; McHenry, Northern (IL, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

AFLAC insurance

401(k) with company match

Paid time off

Paid holidays

Tuition reimbursement

On-site training facility

Life insurance

Employee discounts

Job summary

Blackdiamondtoday in McHenry, IL is seeking a Customer Service Representative to handle inbound calls, schedule jobs, and dispatch technicians using Service Titan.

This full-time role requires a minimum of 3 years customer service experience and strong communication skills. Weekend availability is required; incentives include AFLAC, 401(k) with company match, PTO and holidays, tuition reimbursement, and life insurance.

Qualifications

• Requires high school diploma or GED.
• Minimum 3 years of relevant customer service experience.
• Strong verbal and written communication skills are essential.
• Ability to manage priorities and workflow in a fast-paced environment.

Responsibilities

• Answer inbound phone calls to schedule jobs and handle customer inquiries.
• Outbound calls to schedule service calls.
• Dispatch the correct technician based on qualifications, geography, and client preference.
• Use Service Titan to plan and dispatch jobs and communicate ETA to customers.
• Perform administrative duties as directed by supervisor and managers.

Skills

Communication skills

Prioritization

Adaptability

Education

High school diploma or GED

Tools

Service Titan

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time McHenry, IL, US

Position: Customer Service Representative
Reports to: Office Manager
One shift available: 8am-4:30pm Monday thru Friday with weekend rotation

Pay Scale: $20/hour

Customer Service Representative Position Summary: This position is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a timely manner. The position also includes dispatching calls to technicians as well as various administrative duties.

Customer Service Representative Job Duties and Responsibilities:

• Answer inbound phone calls to schedule jobs and handle customer service inquiries
• Initiate outbound phone calls for scheduling of service calls
• Handle various customer inquiries and requests efficiently and accurately
• Dispatch the correct technician (based on qualifications, geography, customer preference) to each job
• Utilize Service Titan software to effectively plan and dispatch jobs
• Proactively communicate with customers regarding estimated arrival times, technician details, etc.
• Communicate with technicians regarding availability, expected completion time, etc.
• Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
• Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
• High interaction with service technicians and various customers from residential to commercial
• Additional duties as assigned

Customer Service Representative Qualifications:

• High school diploma or equivalent (GED)
• Minimum of 3 years relevant work experience in customer service environment
• Strong verbal and written communication skills
• Ability to manage priorities and workflow
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Versatility, flexibility and a willingness to work within constantly changing priorities
• Proficient in Microsoft Office
• Ability to commute to the McHenry, IL office on a daily basis
• Ability and willingness to work weekends
• Supplemental AFLAC Insurance Options
• 401(k) Plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement
• On-site training facility for continuous employee development
• Company-provided Life Insurance
• Employee discounts on company-provided services