Customer Service Representative

Crete United; Oglesby (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

John's Service & Sales, Inc. is seeking a friendly and dependable Customer Service Representative to be the first point of contact for customers.

The role involves answering phones, assisting customers, coordinating service requests and dispatching, and providing administrative support to the team. The ideal candidate will handle multiple tasks in a fast-paced environment, work well with customers and technicians, and maintain organized records using Microsoft Office and Google Sheets.

Qualifications

• Previous customer service or office experience preferred.
• Strong communication and phone skills.
• Proficient with Microsoft Office and Google Sheets.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer incoming phone calls and provide professional, friendly customer service.
• Serve as first contact for questions, scheduling, and service needs.
• Assist with dispatching technicians and coordinating service calls.
• Schedule appointments and communicate service information.
• Send and respond to customer and internal emails.
• Enter, update, and maintain customer and service information.
• Organize schedules and daily workflow.
• Use Microsoft Office and Google Sheets for tracking and administrative tasks.
• Provide general office and administrative support.
• Maintain a professional and positive experience for every customer.

Skills

Customer service

Phone communication

Organizational skills

Time management

Multitasking

Team collaboration

Independent work

Customer focus

Tools

Outlook

Word

Excel

Google Sheets

Job description

Location: Oglesby, IL

Company: John's Service & Sales, Inc.

Schedule: Full-Time | 40 Hours per Week

Pay: Up to $17.00 per hour, based on experience

Position Overview

John's Service & Sales is seeking a friendly, organized, and dependable Customer Service Representative to serve as the first point of contact for our customers. This person will play an important role in keeping daily operations running smoothly by answering phones, assisting customers, coordinating service requests and dispatching, and providing administrative support to the team.

The ideal candidate is comfortable working in a fast-paced environment, communicating with customers and technicians, and managing multiple tasks throughout the day.

Key Responsibilities

• Answer incoming phone calls and provide professional, friendly customer service
• Serve as the first point of contact for customers and help address questions, service needs, and scheduling requests
• Assist with dispatching technicians and coordinating service calls
• Schedule appointments and communicate service information with customers and team members
• Send and respond to customer and internal emails
• Enter, update, and maintain customer and service information
• Assist with organizing schedules and daily workflow
• Use Microsoft Office and Google Sheets for tracking, communication, and administrative tasks
• Provide general office and administrative support as needed
• Maintain a professional and positive experience for every customer

Qualifications

• Previous customer service, dispatching, administrative, or office experience preferred
• Strong communication and phone skills
• Experience using Microsoft Office, including Outlook, Word, and Excel
• Experience using Google Sheets
• Strong organizational and time-management skills
• Ability to multitask and manage changing priorities
• Comfortable working in a fast-paced environment
• Professional, dependable, and customer-focused attitude
• Ability to work independently while also supporting a team

Compensation & Benefits

• Pay up to $17.00 per hour, based on experience
• Full-time schedule – 40 hours per week
• Medical, Dental, and Vision insurance for the employee
• No payroll deductions for employee coverage
• Opportunity to work with a growing and established local company

If you enjoy helping people, staying organized, and being at the center of a busy operation, we'd love to hear from you.

Check this video out to learn more about Johns Service & Sales (A Crete United Company) MEP Careers Built to Last | Join Crete United

Johns Service & Sales (a Crete United Company) is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply.