Customer Service Representative (3rd Shift)

S&G Stores; Fowlerville (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

S&G Stores in Michigan is seeking a store support supervisor to assist the manager, ensuring efficient operations and compliance with all laws and policies. The role helps maximize sales and protect assets.

Responsibilities include leading customer service, greeting customers, implementing merchandising programs, handling transactions, rotating foodservice items, and maintaining a clean, safe store environment. Third shift hours apply with potential shift differential.

Qualifications

• Retail experience / customer service experience required.
• Ability to stand for an entire shift and lift up to 50 lbs.

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/greet all customers entering the store.
• Ensure company policies are followed.
• Promote and maintain a clean, organized store appearance inside and out.
• Process cash and card transactions with integrity.
• Implement merchandising and marketing programs, maintain plan-o-grams and sign placement.
• Rotate foodservice products to keep them fresh and appealing.
• Monitor store activities to ensure proper transactions.
• Respond to emergencies for safety and security and notify the appropriate individuals.

Skills

Retail experience

Customer service

Job description

Summary

Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies. While also helping to maximize sales and maintain asset control.

3rd Shift Hours

10:00pm-6:00am or 11:00pm-7:00am

NOTE: Hours worked during third shift may qualify for additional pay (Shift differential)

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintains a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly. Including maintaining plan-o-gram integrity and appropriate sign placement.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.
• Monitor store activities to ensure that transactions are taking place in the proper manner
• Respond quickly to all emergencies for the safety and security of customers and employees and notifying the appropriate individuals.

Requirements

• Retail experience / Customer Service Experience Required
• Able to occasionally lift 50 pounds.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Ability to periodically handle routine physical task such as climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods of time. e.g., in the store, outside, and in the cooler.
• Available to work carious shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.

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