Bilingual Customer Service Representative

Employee Force Provider - EFP Staffing; California; On-site; USD 42,000 - 54,000; Full time

Job summary

Employee Force Provider - EFP Staffing in Fontana, CA is seeking a Bilingual 3PL Customer Service Representative to support order processing, shipment coordination and billing in a fast-paced logistics operation. The role requires fluent English and Spanish, accurate Bills of Lading handling, and strong communication with warehouse and transportation teams to ensure timely deliveries.

Proficiency with MS Office is preferred; this on-site position offers growth within a team that values

Qualifications

• Bilingual in English and Spanish.
• Experience as a Customer Service Representative in a 3PL, warehouse, or logistics environment.
• Experience with Bills of Lading (BOLs).
• Experience with billing and invoicing.
• Resume must clearly reflect related experience.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Outlook, Word, and Excel.
• Ability to work in a fast-paced environment while maintaining accuracy.

Responsibilities

• Provide exceptional customer service to clients via phone and email.
• Process and maintain customer orders accurately and efficiently.
• Create, review, and verify Bills of Lading (BOLs) and shipping documentation.
• Process customer billing and ensure invoice accuracy.
• Coordinate with warehouse personnel regarding inbound and outbound shipments.
• Track shipments and communicate delivery updates to customers.
• Resolve customer inquiries, discrepancies, and shipment issues promptly.
• Maintain accurate records in warehouse management systems (WMS) and Microsoft Office.
• Work closely with transportation, warehouse, and operations teams to meet customer expectations.
• Perform general administrative and clerical duties as assigned.

Skills

Bilingual

Customer service

3PL experience

BOLs

Billing

Organization

Communication

MS Office

Tools

WMS

Job description

Job Description

Job Description

Position Summary

Employee Force Provider is seeking an experienced and motivated Bilingual 3PL Customer Service Representative (CSR) to join a fast-paced third-party logistics (3PL) operation in Fontana, CA. The ideal candidate will have previous logistics or warehouse customer service experience, strong communication skills in both English and Spanish, and hands‑on knowledge of Bills of Lading (BOLs) and billing processes.

This position serves as the primary point of contact between customers, warehouse operations, and transportation teams to ensure accurate order processing, shipment coordination, and excellent customer service.

Essential Duties & Responsibilities

• Provide exceptional customer service to clients via phone and email.
• Process and maintain customer orders accurately and efficiently.
• Create, review, and verify Bills of Lading (BOLs) and shipping documentation.
• Process customer billing and ensure invoice accuracy.
• Coordinate with warehouse personnel regarding inbound and outbound shipments.
• Track shipments and communicate delivery updates to customers.
• Resolve customer inquiries, discrepancies, and shipment issues promptly.
• Maintain accurate records in warehouse management systems (WMS) and Microsoft Office.
• Work closely with transportation, warehouse, and operations teams to meet customer expectations.
• Perform general administrative and clerical duties as assigned.

Qualifications

Required

• Bilingual in English and Spanish
• Previous experience as a Customer Service Representative in a 3PL, warehouse, or logistics environment
• Experience working with Bills of Lading (BOLs)
• Experience with billing and invoicing
• Resume must clearly reflect related experience
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Proficient with Microsoft Outlook, Word, and Excel
• Ability to work in a fast‑paced environment while maintaining accuracy

Preferred

• Experience with Warehouse Management Systems (WMS)
• Knowledge of shipping, receiving, and transportation logistics
• Experience supporting warehouse operations and inventory processes

Skills & Competencies

• Customer-focused attitude
• Strong attention to detail
• Problem‑solving abilities
• Time management and prioritization
• Team player with a positive attitude
• Professional communication skills
• Ability to work independently with minimal supervision

Company Description

Our company strives to find our associates the right position where they can utilize their skills and experience.

Company Description

Our company strives to find our associates the right position where they can utilize their skills and experience.