Customer Service Representative

SHRCORPUSA; Santa Fe Springs (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

SHRCORPUSA in the United States is seeking an experienced Customer Service Representative (CSR) for 3PL logistics. The ideal candidate has bilingual English and Spanish skills, at least five years in 3PL logistics, and a strong grasp of shipping docs, order entry, and logistics operations.

You will handle BOLs, track shipments, coordinate with warehouses and carriers, and provide timely updates to customers by phone and email.

Qualifications

• 5+ years of experience in customer service within 3PL logistics, warehousing, or transportation.
• Bilingual in English and Spanish (required).
• Strong knowledge of Bills of Lading (BOLs), shipping manifests, and order entry.
• Experience with shipment tracking, shipping and receiving, and logistics coordination.
• Proficiency in data entry, Microsoft Office, and Excel.

Responsibilities

• Prepare, review, and process Bills of Lading and other shipping documents.
• Enter customer orders accurately into the system.
• Track shipments and provide customers with timely updates regarding order status, pickups, and deliveries.
• Coordinate with warehouse personnel, carriers, drivers, and customers to ensure smooth daily operations.
• Respond to customer inquiries by phone and email in both English and Spanish.
• Resolve shipping discrepancies, order issues, and delivery concerns professionally.
• Maintain accurate customer records, shipment details, and order documentation.
• Use WMS, TMS, and Microsoft Office as needed.
• Support daily logistics operations and ensure customer satisfaction.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Organizational skills

Problem-solving

Multitasking

Tools

WMS

TMS

Microsoft Office

Excel

Job description

Now Hiring: Customer Service Representative (CSR) - 3PL Logistics

Employment Type: Temp-to-Hire Schedule: Monday-Friday, 8:00 AM-5:00 PM Minimum Experience: 3 years Language Requirement: Bilingual - English/Spanish

Job Summary: We are seeking an experienced, detail-oriented Customer Service Representative with a minimum of five years of experience in 3PL logistics. The ideal candidate must be bilingual in English and Spanish and have strong knowledge of shipping documentation, order entry, and logistics operations.

Responsibilities

• Prepare, review, and process Bills of Lading (BOLs), shipping manifests, and other shipping documents.
• Enter customer orders accurately into the system.
• Track shipments and provide customers with timely updates regarding order status, pickups, and deliveries.
• Coordinate with warehouse personnel, carriers, drivers, and customers to ensure smooth daily operations.
• Respond to customer inquiries by phone and email in both English and Spanish.
• Resolve shipping discrepancies, order issues, and delivery concerns professionally.
• Maintain accurate customer records, shipment details, and order documentation.
• Use warehouse management systems (WMS), transportation management systems (TMS), and Microsoft Office as needed.
• Support daily logistics operations and ensure customer satisfaction.

Qualifications

• Minimum of 5 years of experience in customer service within 3PL logistics, warehousing, or transportation.
• Bilingual in English and Spanish (required).
• Strong knowledge of Bills of Lading (BOLs), shipping manifests, and order entry.
• Experience with shipment tracking, shipping and receiving, and logistics coordination.
• Proficiency in data entry, Microsoft Office, and Excel.
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask in a fast-paced logistics environment.
• Strong attention to detail and ability to work independently.

Ideal Candidate

The ideal candidate is professional, dependable, organized, and experienced in logistics customer service, with the ability to communicate effectively with customers and warehouse teams in both English and Spanish.