Customer Service Representative (2233)

VSE Corporation; Augusta (KS); On-site; USD 32,000 - 52,000; Full time

Job summary

VSE Corporation in Augusta, KS, seeks a Customer Service Representative to handle multiple customer accounts and provide quality service based on civil aviation data and FAA-approved documentation. The role involves communicating information to customers, processing work orders, and supporting internal departments.

The position requires HS/GED, 2 years of relevant experience, and strong communication and computer skills. Background check and drug testing are required for selected applicants.

Qualifications

• HS/GED required
• 2 years of relevant/technical work experience
• Expert level communication and interpersonal skills
• Proficient using Microsoft Office, Excel, PowerPoint and Word
• Ability to function in a diverse, fast paced service environment
• Strong written and verbal communication with customers, peers and management

Responsibilities

• Communicate with customers by telephone or email to provide information about products or services
• Understand and transmit financial and technical information to internal and external customers
• Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well actions taken
• Formulate and enter accurate and precise work orders
• Establish and maintain a trusting, positive and profitable relationship between the customer(s) and the Company
• Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner
• Prepare, review and present estimates, including different pricing options, detailed letters, and reports
• Other duties as assigned

Skills

Communication skills

Interpersonal skills

Education

HS/GED

Tools

Microsoft Office

Excel

PowerPoint

Word

Job description

SUMMARY:

The Customer Service Representative is responsible for handling multiple customer accounts and providing customers with quality service based on civil aviation articles in accordance with the current technical data provided in the manufacturers’ Instructions for Continued Airworthiness, Services Bulletins, service letters, Airworthiness Directives, government and industry standard practices, and other data acceptable to or approved by the FAA

DUTIES & RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Communicate with customers by telephone or email to provide information about products or services.
• Understand and transmit financial and technical information to internal and external customers.
• Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well actions taken.
• Formulate and enter accurate and precise work orders.
• Establish and maintain a trusting, positive and profitable relationship between the customer(s) and the Company.
• Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner.
• Prepare, review and present estimates, including different pricing options, detailed letters, and reports.
• Other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS (INCLUDES EDUCATION, EXPERIENCE, COMPETENCIES), ETC.):

• HS/GED
• 2 years of relevant/technical work experience
• Expert level communication and interpersonal skills
• Proficient using various software, applications, and programs, which including Microsoft Office, Excel, PowerPoint and Word.
• Ability to function in a diverse, fast paced service environment, while maintaining a positive and proactive approach to a multitude of issues and challenges.
• Reputable communicator through writing and oral actions with customers, peers and management.
• Ensure to include Education, years of experience, travel requirements

OTHER (INCLUDE LICENSES, CERTIFICATIONS, SECURITY CLEARANCE, TRAVEL REQUIREMENTS, ETC.)

The selected applicant will be subject to a background check and drug testing.