Customer Service Representative

Million Air powered by Freeman Holdings Group; City of Syracuse (NY); On-site; USD 45,461,000 - 60,614,000; Full time

Benefits offered by this job

401k matching

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Performance-based bonuses

Job summary

Million Air is seeking a Customer Service Representative to greet guests and assist pilots in a fast-paced FBO environment. You will provide concierge services, handle reservations, and invoice services while keeping the front desk and lounge area professional and welcoming.

The role emphasizes strong communication, reliability, and a customer-first mindset, with shift work including evenings and weekends in a dynamic aviation setting.

Qualifications

• Customer service experience ideally in a service industry.
• High School Diploma or equivalent.
• Entry level position.
• Ability to work evenings, weekends, and holidays.
• Acceptable driving record.
• Zero tolerance drug free employer with pre-employment and random screening.

Responsibilities

• Greet customers in a friendly, professional manner.
• Provide concierge services to pilots and customers including reservations as required.
• Invoicing for services rendered to customers and pilots.
• Record customer preferences in Million Air CSI system.
• Proactive preparation for all incoming aircraft.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Partner with line service team to meet and exceed customer service expectations.
• Keep hospitality bar stocked with snacks and beverages.
• Maintain neat work area at all times including front desk, lobby, and all FBO amenities.

Skills

Customer service

Math basics

Bilingual

Microsoft Office

POS systems

Education

High School Diploma

Tools

Microsoft Office

POS systems

Job description

Description

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

• Is the customer #1 with you?
• Do you have an outstanding smile?
• Do you provide personalized service that creates customer loyalty?
• Can you sense what another person wants and needs before they ask?
• Do you always live up to your commitments?
• Do you like a fast-paced work environment?
• Are you excited to provide a level of customer service unrivaled by the competition?

• Is the customer #1 with you?
• Do you have an outstanding smile?
• Are you a positive, up-beat person?
• Do you provide personalized service that creates customer loyalty?
• Can you sense what another person wants and needs before they ask?
• Do you always live up to your commitments?
• Do you like a fast-paced work environment?
• Are you excited to provide a level of customer service unrivaled by the competition?

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.

Responsibilities and Duties

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including making reservations as required
• Invoicing for services rendered to customers and pilots
• Record customer preferences in Million Air CSI system
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectations
• Keep hospitality bar stocked with snacks and beverages
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Customer focus- naturally outgoing/extroverted
• Communicate with customers and employees in person, on phone, and through radio communications
• Strong computer skills including Microsoft office products and point of sale programs
• Basic mathematical knowledge
• Must be able to operate a motor vehicle and be insurable by Company insurance policy
• Bi-lingual preferred

Reporting Relationship

This position reports to the Customer Service Manager

Work Environment

This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands

• Must be able to lift 25 pounds
• Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Position Type and Expected Hours of Work

This is a non-exempt position.

This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience, And Eligibility Qualifications

• Customer service experience preferably in the service industry
• High School Diploma or equivalent
• Entry level position
• Ability to work evenings weekends, and holidays
• Acceptable driving record
• Zero tolerance drug free employer includes pre-employment and random screening

Pay Rate

$18.50 per hour (Flexibility in Starting Hourly Wage Based on Previous Aviation Experience)

Benefits

Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.