Customer Service Representative

Million Air - Orlando; Sanford (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Matching 401k

Paid Time Off

Medical, Dental, and Vision coverage

Performance-based bonuses

Job summary

Million Air is seeking a Customer Service Representative to greet guests, coordinate concierge services for pilots and customers, and manage billing for services rendered. You will prepare for incoming aircraft, assist the line service team, and maintain a welcoming front desk and lobby area.

The role requires customer service experience, a high school diploma, and a willingness to work evenings, weekends, and holidays.

Qualifications

• Customer service experience in service industry preferred.
• Ability to work evenings, weekends and holidays.
• Must have acceptable driving record and pass background check.
• Zero tolerance for drugs with pre-employment and random screening.

Responsibilities

• Greet customers in a friendly, professional manner.
• Provide concierge services to pilots and customers including reservations.
• Invoicing for services rendered to customers and pilots.
• Proactive preparation for incoming aircraft.
• Provide timely feedback on service failures or customer concerns.
• Partner with line service team to meet customer expectations.
• Keep hospitality bar stocked with snacks and beverages.
• Maintain neat front desk, lobby, and FBO amenities.

Skills

Customer service experience

Evenings/weekends/holidays

Driving record

Education

High School Diploma or equivalent

Tools

POS systems

MS Office

Job description

Description

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

• Is the customer #1 with you?
• Do you have an outstanding smile?
• Are you a positive, up-beat person?
• Do you provide personalized service that creates customer loyalty?
• Can you sense what another person wants and needs before they ask?
• Do you always live up to your commitments?
• Do you like a fast-paced work environment?
• Are you excited to provide a level of customer service unrivaled by the competition?

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.

Requirements

Responsibilities and Duties

1. Greet customers in a friendly, professional manner
2. Provide concierge services to pilots and customers including making reservations as required
3. Invoicing for services rendered to customers and pilots
4. Proactive preparation for all incoming aircraft
5. Provides timely feedback to the company regarding service failures or customer concerns
6. Partner with line service team to meet and exceed customer's service expectations
7. Keep hospitality bar stocked with snacks and beverages
8. Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

1. Customer focus- naturally outgoing/extroverted
2. Communicate with customers and employees in person, on phone, and through radio communications
3. Strong computer skills including Microsoft office products and point of sale programs
4. Basic mathematical knowledge
5. Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)

Reporting Relationship

This position reports to the Customer Service Manager

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

1. Must be able to lift 25 pounds
2. Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
3. Light housekeeping
4. Other duties as assigned by management

Position Type and Expected Hours of Work

This is a non-exempt position.

This position includes shift work which requires working evenings, weekends and holidays.

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

1. Customer service experience preferably in the service industry
2. High School Diploma or equivalent
3. Entry level position
4. Ability to work evenings, weekends, and holidays
5. Acceptable driving record
6. Ability to pass a background check
7. Zero tolerance drug free employer includes pre-employment and random screening

Benefits

Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Pay

Starting pay (without experience) is $17.00 per hour