Customer Service Representative

Million Air; Tucson (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Million Air Tucson is seeking a Customer Service Representative to deliver outstanding service for pilots and customers. You will greet guests, coordinate concierge services, and manage reservations and invoicing with accuracy.

Responsibilities emphasize attention to detail, strong communication, and teamwork within a fast-paced FBO environment. The role requires evening/weekend hours and a high standard of professionalism.

Qualifications

• Customer service experience in a service-focused environment.
• Strong communication and interpersonal skills.
• Ability to operate standard office software and POS systems.
• Bi-lingual required; proficiency in English and another language preferred.

Responsibilities

• Greet customers in a friendly, professional manner.
• Provide concierge services to pilots and customers including making reservations as required.
• Invoicing for services rendered to customers and pilots.
• Record customer preferences in Million Air CSI system.
• Proactive preparation for all incoming aircraft.
• Provide timely feedback regarding service failures or customer concerns.
• Partner with line service team to meet and exceed customer expectations.
• Keep hospitality bar stocked with snacks and beverages.
• Maintain neat work area at front desk, lobby, and FBO amenities.

Skills

Customer service experience

Bi-lingual

Communication skills

Microsoft Office

POS systems

Education

High School Diploma or equivalent

Tools

Million Air CSI system

Computers / IT skills

Job description

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

• Is the customer #1 with you?
• Do you have an outstanding smile?
• Do you provide personalized service that creates customer loyalty?
• Can you sense what another person wants and needs before they ask?
• Do you always live up to your commitments?
• Do you like a fast-paced work environment?
• Are you excited to provide a level of customer service unrivaled by the competition?

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.

Responsibilities and Duties

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including making reservations as required
• Invoicing for services rendered to customers and pilots
• Record customer preferences in Million Air CSI system
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectations
• Keep hospitality bar stocked with snacks and beverages
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer focus- naturally outgoing/extroverted
• Communicate with customers and employees in person, on phone, and through radio communications
• Strong computer skills including Microsoft office products and point of sale programs
• Basic mathematical knowledge
• Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
• Must be bi-lingual

Reporting Relationship
This position reports to the Customer Service Manager

Work Environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

• Must be able to lift 25 pounds
• Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Position Type and Expected Hours of Work
This is a non-exempt position.
This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

Travel
No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

• Customer service experience preferably in the service industry
• High School Diploma or equivalent
• Ability to work evenings weekends, and holidays
• Ability to pass a background check
• Zero tolerance drug free employer includes pre-employment and random screening

AAP/EEO Statement
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.