Customer Service Representative | $21–$24/hr + Commission | 12:30pm-9pm M-F

Paul Bunyan Plumbing; New Hope (MN); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employer-paid benefits

401(k) with company match

Paid training

Advancement opportunities

Performance-driven environment

Job summary

Legendary Home Services is hiring a Customer Service Representative in New Hope, MN. You will handle inbound homeowner calls, identify needs, and book appointments for HVAC, plumbing, electrical, and drain services. This full-time, in-office role offers base pay plus commission and room for advancement.

We value clear communication, reliability, and a customer-focused approach. You’ll work with dispatch and field teams to ensure a seamless experience and meet team goals in a fast-paced

Qualifications

• Experience in customer service or call center environments.
• Excellent phone communication with a professional tone.
• Ability to schedule appointments and manage multiple tasks.
• Comfortable with targets, coaching, and measurable results.

Responsibilities

• Answer inbound calls with empathy and professionalism.
• Ask the right questions to understand customer needs.
• Guide customers toward booking an appointment.
• Schedule HVAC, plumbing, electrical, drain, and sewer services.
• Handle questions and objections while staying customer-focused.
• Document customer information and appointment details accurately.
• Collaborate with dispatch and field teams to ensure a seamless experience.
• Meet individual and team goals for bookings, quality, and CX.
• Use coaching and feedback to continuously improve your performance.

Skills

Communication

Phone skills

Appointment setting

Multitasking

Problem solving

Reliability

Goal oriented

Education

High school diploma or equivalent

Job description

Customer Service Representative | $21–$24/hr + Commission | 12:30pm-9pm M-F

Locations

Showing 1 location

New Hope, MN 55428, USA

• On-site
• Hourly Range : $19.76 USD to $25.67 USD
• Pay or shift range: $21 USD to $24 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Call Center
• Full-Time
• Requisition #: CUSTO004442

Description

Customer Service Representative

$21–$24 per hour + Commission | Full-Time | New Hope, MN | In-Office

Current Shift Available:

• Monday - Friday | 12:30 PM - 9:00 PM |$21-$24 per hour

Base Pay: $21–$24 per hour, based on experience and qualifications, plus commission opportunities.

About the Role:

At Legendary Home Services, our Customer Service Representatives are more than order takers—they're the first impression of our company.

You’ll answer inbound calls from homeowners, understand what they need, build trust, and confidently turn those conversations into booked appointments. We're looking for someone who is professional, personable, quick on their feet, and motivated by results.

This is a fast-paced, performance-driven role with $21–$24/hour base pay plus commission , so strong performance is recognized and rewarded.

About Us:
Legendary Home Services is Minnesota’s go-to provider for home maintenance and improvement. As the proud parent company of Blue Ox Heating & Air, Paul Bunyan Plumbing & Drains, and EarlyBird Electric, we bring decades of experience and a commitment to legendary service into every home we serve.

What You’ll Do:

• Answer inbound calls with confidence, empathy, and professionalism
• Ask the right questions to understand each customer's needs
• Build trust and confidently guide customers toward booking an appointment
• Schedule HVAC, plumbing, electrical, drain, and sewer services
• Handle questions and objections while keeping conversations natural and customer-focused
• Accurately document customer information and appointment details
• Work closely with dispatch and field teams to create a seamless customer experience
• Meet individual and team goals for booking, quality, and customer experience
• Use coaching and feedback to continuously improve

What We're Looking For:

• Previous customer service, call center, inside sales, scheduling, hospitality, or other customer-facing experience
• An excellent communicator who sounds confident and professional on the phone
• Someone who can connect with customers and comfortably ask for the appointment
• Strong multitasking, problem-solving, and computer skills
• Dependable, positive, and motivated to perform
• Comfortable with goals, coaching, and measurable results
• High school diploma or equivalent

Why Legendary Home Services?

• $21–$24/hour + commission
• Medical, dental, and vision benefits, including fully employer-paid options
• 401(k) with company match
• Paid training and ongoing coaching
• Opportunities for advancement as Legendary continues to grow
• A performance-driven environment where great work is recognized and rewarded

Legendary Home Services is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.