Customer Service Representative | $21–$24/hr + Commission

Legendary Home Services; New Hope (MN); In loco; USD 29.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401(k) with company match

Paid training

Advancement opportunities

Descrizione del lavoro

Legendary Home Services in New Hope, MN is seeking a Customer Service Representative. You’ll answer inbound calls from homeowners, understand needs, build trust, and turn conversations into booked appointments.

This is a fast-paced, performance-driven role with $21–$24/hour base pay plus commission. As Minnesota’s go-to provider for home maintenance and improvement, Legendary supports Blue Ox Heating & Air, Paul Bunyan Plumbing & Drains, and EarlyBird Electric.

Competenze

• Previous customer service experience in call center or scheduling roles.
• Excellent phone communication, confident and professional.
• Able to connect with customers and secure appointments.
• Strong multitasking, problem-solving and computer skills.
• Dependable, positive and motivated to perform.
• Comfortable with goals, coaching and measurable results.
• High school diploma or equivalent.

Mansioni

• Answer inbound calls with confidence, empathy, and professionalism
• Ask the right questions to understand each customer's needs
• Build trust and guide customers toward booking an appointment
• Schedule HVAC, plumbing, electrical, drain, and sewer services
• Handle questions and objections while keeping conversations customer-focused
• Accurately document customer information and appointment details
• Work closely with dispatch and field teams to create a seamless customer experience
• Meet individual and team goals for booking, quality, and customer experience
• Use coaching and feedback to continuously improve

Conoscenze

Customer service experience

Call center

Communication

Scheduling

Multitasking

Problem-solving

Computer skills

Dependable

Formazione

High school diploma

Descrizione del lavoro

Customer Service Representative | $21–$24/hr + Commission

Locations

Showing 1 location

New Hope, MN 55428, USA

• On-site
• Hourly Range : $19.76 USD to $25.67 USD
• Pay or shift range: $21 USD to $24 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Call Center
• Full-Time
• Requisition #: CUSTO004576

Description

Customer Service Representative

$21–$24 per hour + Commission | Full-Time | New Hope, MN | In-Office

Current Shift Available:

• Monday - Friday | 11:00 AM - 7:30 PM |$21-$24 per hour
• Monday - Friday | 12:30 PM - 9:00 PM |$21-$24 per hour
• Monday - Thursday | 2:00 PM - 12:00 AM |$22-$24 per hour

Base Pay: $21–$24 per hour, based on experience and qualifications, plus commission opportunities.

About the Role:

At Legendary Home Services, our Customer Service Representatives are more than order takers—they're the first impression of our company.

You'll answer inbound calls from homeowners, understand what they need, build trust, and confidently turn those conversations into booked appointments. We're looking for someone who is professional, personable, quick on their feet, and motivated by results.

This is a fast-paced, performance-driven role with $21–$24/hour base pay plus commission, so strong performance is recognized and rewarded.

About Us:
Legendary Home Services is Minnesota’s go-to provider for home maintenance and improvement. As the proud parent company of Blue Ox Heating & Air, Paul Bunyan Plumbing & Drains, and EarlyBird Electric, we bring decades of experience and a commitment to legendary service into every home we serve.

What You’ll Do:

• Answer inbound calls with confidence, empathy, and professionalism
• Ask the right questions to understand each customer's needs
• Build trust and confidently guide customers toward booking an appointment
• Schedule HVAC, plumbing, electrical, drain, and sewer services
• Handle questions and objections while keeping conversations natural and customer-focused
• Accurately document customer information and appointment details
• Work closely with dispatch and field teams to create a seamless customer experience
• Meet individual and team goals for booking, quality, and customer experience
• Use coaching and feedback to continuously improve

What We're Looking For:

• Previous customer service, call center, inside sales, scheduling, hospitality, or other customer-facing experience
• An excellent communicator who sounds confident and professional on the phone
• Someone who can connect with customers and comfortably ask for the appointment
• Strong multitasking, problem-solving, and computer skills
• Dependable, positive, and motivated to perform
• Comfortable with goals, coaching, and measurable results
• High school diploma or equivalent

Why Legendary Home Services?

• $21–$24/hour + commission
• Medical, dental, and vision benefits, including fully employer-paid options
• 401(k) with company match
• Paid training and ongoing coaching
• Opportunities for advancement as Legendary continues to grow
• A performance-driven environment where great work is recognized and rewarded

Legendary Home Services is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.