Customer Service Representative

Austin Straubel International; Columbus (MS); In loco; USD 17.000 - 25.000; Tempo pieno

Descrizione del lavoro

Avflight Columbus in Columbus, MS is seeking a dedicated Customer Service Representative to greet and assist arriving customers, handle service requests, and resolve any concerns with professionalism. You will coordinate services such as fuel, hangar space, catering, and lodging while processing transactions and maintaining records.

The role emphasizes strong communication, multitasking, and reliable customer service in a fast-paced aviation environment.

Competenze

• High school diploma or GED required.
• Must be 18 years or older.
• Experience in hotel, hospitality, or customer service is a plus.
• Able to learn phone systems, email, filing, and basic computer skills.
• Ability to lift 20 lbs and carry 10 lbs; frequent sitting/standing.

Mansioni

• Provide superior customer service to crew members and passengers.
• Assist customers with services like fuel, hangar space, catering, hotels, and ground transportation.
• Resolve questions and complaints about Avflight’s services.
• Process sales transactions and balance daily inventory, fuel tickets, and meter sheets.
• Perform other duties as assigned.

Conoscenze

Multitask

Communication skills

Organizational skills

Customer service

Formazione

High school diploma or GED

Strumenti

Microsoft Office

Descrizione del lavoro

Customer Service Representative# Customer Service RepresentativeAvflight Columbus - Columbus, MS 39701## OverviewPosition TypeFull TimeJob ShiftAnyEducation LevelHigh School/GED Equivalent## Description**General Purpose of Job:** The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.**Duties:**• Provide superior customer service to crew members and passengers• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.• Resolve customer requests, questions and complaints regarding Avflight’ s services or products• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets• Perform other duties as assigned## Qualifications**Qualifications:**• High school diploma or GED• Must be 18 years or older• Hotel/hospitality/customer service experience a plus• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching• Must pass background check, pre-employment drug test and obtain security clearance• Must have valid Driver’s license**Competency/Behavioral Requirements:**• Must be available for holidays and weekends if needed• Experience in aviation is a plus• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations• Must have the ability to multitask; excellent communication and organizational skills.• Be pleasant with others on the job and display a good-natured, cooperative attitudeEEO/AA