Customer Service Representative $20

Express Employment Professionals - Cincinnati East; Randolph (MA); On-site; USD 48,712,000 - 65,904,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Customer Service Representative to schedule deliveries, trace loads, and resolve issues that arise during the day regarding pickups or deliveries. The position runs Monday–Friday, 8:30am–5:00pm, paying $20/hour.

It is a full-time role with temp-to-perm potential. Responsibilities include data entry, customer order processing, tracking performance, and maintaining strong customer relationships to ensure smooth operations with rail

Qualifications

• Data entry accuracy and speed required.
• Ability to enter accurate customer orders in computer systems.
• Strong communication with dispatchers and customers.
• Understanding rail carrier operations and pier procedures.
• Proactive problem resolution for load issues.

Responsibilities

• Perform prompt and complete data entry.
• Enter accurate customer orders in computer system.
• Monitor on-time performance for driver delivery and pick-up.
• Prepare tracking reports.
• Develop knowledge base of all customers.
• Develop relationships with all customers.
• Understand and abide by various customer requirements.
• Resolve customer problems promptly and efficiently.
• Understand the operations and rules of the rail carriers and piers.
• Communicate with Dispatchers to avoid problems and resolve issues that may occur.
• Trace and monitor existing loads in the system to prevent problems from occurring.
• Other duties as assigned.

Skills

Data entry

Order entry

Customer service

Communication

Problem resolution

Job description

Job Summary: The Customer Service Representative schedules deliveries, traces loads and responds to problems that arise during the day regarding pick-ups or deliveries.

Monday-Friday, 8:30am-5:00pm, $20/hour. Fulltime, temp to perm!

Essential Functions:

• Perform prompt and complete data entry
• Enter accurate customer orders in computer system
• Monitor on-time performance for driver delivery and pick-up
• Prepare tracking reports
• Develop knowledge base of all customers
• Develop relationships with all customers
• Understand and abide by various customer requirements
• Resolve customer problems promptly and efficiently
• Understand the operations and rules of the various rail carriers and piers
• Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur
• Trace and monitor existing loads in the system to prevent problems from occurring
• Other duties as assigned