Customer Service Representative (Part-Time)

Dayton Freight Lines; Hampshire Township (IL); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

401(k)

Competitive weekly pay

Customized training program

Professional work environment

Job summary

Dayton Freight Lines is hiring a Customer Service Representative in Hampshire Township, Illinois. This role involves assisting customers with various freight inquiries and providing support to the Service Center Manager.

The position offers a competitive starting pay of $18.00/hour alongside numerous benefits including a customized training program and a chance for quick career advancement. Candidates should possess skilled communication and customer service abilities.

Qualifications

• Experience in a fast-paced environment required.
• Exceptional customer service skills necessary.

Responsibilities

• Assist customers with inquiries regarding freight services.
• Support the Service Center Manager.
• Prepare necessary documentation such as bills of lading.

Skills

Microsoft Office Programs

Keyboarding skills

High volume phone handling

Attention to detail

Communication skills

Job description

Overview

***Shift Available: 8:00 AM - 1:30 PM | Monday - Friday

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• 401(k)

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Starting Pay: $18.00/hour. Pay does vary depending on relevant experience.