Customer Service Representative

Express Employment Professionals - Cincinnati East; Randolph (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Customer Service Representative to schedule deliveries, trace loads, and resolve daily transport issues. The role operates Monday through Friday, 8:30am to 5:00pm, at a rate of $20 per hour. It is a full-time position with temp-to-perm potential.

Responsibilities include data entry, order accuracy, and maintaining strong customer relationships while coordinating with Dispatchers to ensure smooth operations.

Qualifications

• Prompt and complete data entry.
• Enter accurate customer orders in the computer system.
• Monitor on-time performance for driver delivery and pick-up.
• Resolve customer problems promptly and efficiently.

Responsibilities

• Trace and monitor loads to prevent issues.
• Communicate with Dispatchers to resolve issues.
• Prepare tracking reports.
• Develop relationships with customers.

Skills

Data entry

Customer orders

On-time monitoring

Tracking reports

Customer relationships

Problem solving

Job description

Job Summary: The Customer Service Representative schedules deliveries, traces loads and responds to problems that arise during the day regarding pick-ups or deliveries.

Monday-Friday, 8:30am-5:00pm, $20/hour. Fulltime, temp to perm!

Essential Functions:

• Perform prompt and complete data entry
• Enter accurate customer orders in computer system
• Monitor on-time performance for driver delivery and pick-up
• Prepare tracking reports
• Develop knowledge base of all customers
• Develop relationships with all customers
• Understand and abide by various customer requirements
• Resolve customer problems promptly and efficiently
• Understand the operations and rules of the various rail carriers and piers
• Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur
• Trace and monitor existing loads in the system to prevent problems from occurring
• Other duties as assigned