Customer Service Representative - $18.00

Kids for the Future; Houston (TX); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan with company 
+

Paid time off and holidays

Life and disability insurance

Employee Assistance Program

Job summary

Royal Manufacturing is seeking a Customer Service Representative in Houston, TX to service clients, build relationships, process orders, and maintain order organization on-site. The role requires self-motivation and the ability to work under pressure in a fast-paced environment.

The position is full-time and on-site, with starting pay of $18.00 per hour, and a benefits package including health, dental, and vision insurance, a 401(k) match, paid time off, life and disability insurance, and an

Qualifications

• High School Diploma or GED.
• 1 year of experience working in customer service in a fast paced environment.
• Strong knowledge of computer applications, specifically Microsoft Office Suite.

Responsibilities

• Builds relationships within internal departments and clients to create mutually beneficial efforts, attitudes, and procedures.
• Resolves problems/issues while being helpful and sensitive to clients’ needs.
• Answers phones and responds to client requests.
• Liaises with credit department on client releases as needed
• Obtains purchase orders (PO) from client-based systems; verifies PO with order to ensure accuracy, and inputs purchase orders into company-based software.
• Maintains and distributes daily schedules for field staff; communicates client requirements.
• Schedules service calls and troubleshoots with field staff concerning services over the phone.
• Prepare and send billing documentation for client orders to accounting department
• Other responsibilities as assigned by supervisor

Skills

Communication skills

Teamwork

MS Office

Education

High School Diploma or GED

Job description

• Location 14635 CHRISMAN RD,Houston, TX, 77039,United States
• Base Pay $18.00 / Hour
• Job Category CSR, Customer Service, Admin
• Employee Type FT Hourly Non-Exempt

Contact information

• Name HR
• Phone [phone]
• Email [e-mail]

About Royal Manufacturing

Royal Manufacturing is a Houston-based manufacturer known for building durable, high-quality products and standing behind the people who build them. We invest in safe facilities, dependable equipment, and a culture where hard work is noticed and rewarded. As we grow, we're looking for hands-on, reliable team members who want a stable production job with real opportunities to advance.

The Role

The Customer Service Representative is responsible for servicing our clients by developing and maintaining relationships, processing orders, data entry, order organization. The individual must be self-motivated, able to work under pressure in a fast paced environment.

Requirements

What You'll Do

• Builds relationships within internal departments and clients to create mutually beneficial efforts, attitudes, and procedures.
• Resolves problems/issues while being helpful and sensitive to clients’ needs.
• Answers phones and responds to client requests.
• Liaises with credit department on client releases as needed
• Obtains purchase orders (PO) from client-based systems; verifies PO with order to ensure accuracy, and inputs purchase orders into company-based software.
• Maintains and distributes daily schedules for field staff; communicates client requirements.
• Schedules service calls and troubleshoots with field staff concerning services over the phone.
• Prepare and send billing documentation for client orders to accounting department
• Other responsibilities as assigned by supervisor

What We're Looking For

• High School Diploma or Equivalent (GED)
• 1 year of experience working in customer service in a fast paced environment
• Strong knowledge of computer applications, specifically Microsoft Office Suite
• Experience working in a team environment
• Experience in a fabrication or residential building products industry is a plus
• Good written and oral communication skills

Summary

Total Rewards

• Starting pay of $18.00/hour – Weekly Pay (Every Friday)
• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and paid holidays
• Life and disability insurance options
• Employee Assistance Program

Equal Opportunity Employer

Royal Manufacturing is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.