Customer Service Representative

swipejobs; Houston (TX); On-site; USD 2,617,000 - 3,444,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k options

Job summary

swipejobs in Houston, TX is seeking a dedicated Customer Service Representative for an onsite, full-time contract role with a pay rate of $22 per hour. Candidates should possess strong communication and organizational skills and be ready to engage with customers across multiple channels.

The position involves handling inquiries, processing orders, and collaborating with internal teams while adhering to company policies and service metrics in a fast-paced environment.

Qualifications

• High school diploma or equivalent with at least 1 year of customer service experience.
• Associate's degree with demonstrated capability in a comparable role.
• Excellent time management and communication skills.
• Ability to manage difficult situations with professionalism.
• Strong multitasking and data entry skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and other channels.
• Process customer orders, service requests, and required documentation.
• Manage incoming and outgoing calls for internal and external customers.
• Collaborate with internal teams to resolve issues or fulfill requests.
• Enter or update service order requests; provide order confirmations to customers.
• Follow established procedures and company policies in daily tasks.
• Process customer payments and provide proof of payment as needed.
• Provide invoices or generate customer-specific reports upon request.
• Ensure adherence to department standards and service metrics.

Skills

Time management

Communication skills

Multitasking

Analytical thinking

Professionalism

Education

High school diploma or equivalent

Associate's degree

Tools

Data entry skills

Computer basics

Job description

Job Description:

Are you a dedicated and professional Customer Service Representative located near Houston TX? Do you have excellent time management and communication skills?

Details:

• $22 per hour pay rate
• Full Time
• Contract
• Onsite in Houston - Travel Required

What's in it for you?

• Health, Dental, Vision insurance offered
• 401k options
• Work with a great team!

Only considering candidates with the following:

• High school diploma or equivalent and at least 1 year of customer service or related work experience OR Associate's degree with demonstrated capability in a comparable role
• Excellent time management, organizational, written and verbal communication skills
• Analytical problem solving and sound decision-making abilities
• Ability to manage difficult or sensitive situations with professionalism
• Willingness to learn and improve processes
• Strong multitasking skills using various communication channels
• Friendly, detail-oriented, and customer-focused approach
• Basic computer and data entry skills

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and other channels.
• Process customer orders, service requests, and required documentation.
• Manage incoming and outgoing calls for both internal and external customers.
• Collaborate with internal teams to resolve customer issues or fulfill requests.
• Enter or update service order requests; provide order confirmation to customers.
• Follow established procedures and company policies in daily tasks.
• Process customer payments and provide proof of payment as needed.
• Provide invoices or generate customer-specific reports upon request.
• Ensure adherence to department standards and service metrics.

$22.00 / hr

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