Customer Service Representative

HireNow Staffing Inc; Houston (TX); On-site; USD 71,635,200 - 77,145,600; Full time

Benefits offered by this job

Benefits package

Temp-to-Hire (6‑Month Contract)

Onsite – Houston, Texas

Job summary

HireNow Staffing (Direct Placement Partner) in Houston, Texas is seeking a seasoned Customer Service Representative to serve as the primary contact for assigned customer accounts, ensuring exceptional service from order placement through fulfillment. This role is a 6‑month contract, onsite in Houston with a 40‑hour workweek and occasional evenings or weekends.

The position involves generating quotes and POs, resolving issues, and collaborating with sales, operations, and warehouse teams to

Qualifications

• 4+ years in customer service, purchasing, warehousing, or industrial distribution.
• Bachelor’s degree with 2+ years relevant experience.
• Proficient with Word, Excel and Outlook; quick to learn new software.
• Excellent verbal and written communication skills.
• Strong mathematical aptitude and attention to detail.

Responsibilities

• Serve as the primary contact for assigned customer accounts, providing responsive and professional support.
• Build and maintain long-term customer relationships while handling inquiries and service requests.
• Generate quotes, purchase orders, and process order revisions accurately.
• Resolve customer order issues by coordinating with internal departments and vendors.
• Research vendors for non-stock product availability and pricing.

Skills

Communication skills

Multitasking

Mathematical aptitude

Organizational skills

Self-motivation

Education

Bachelor's degree in supply chain, Business, Finance, or related field

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Customer Service Representative

Company: HireNow Staffing (Direct Placement Partner)

Location: Houston, Texas

Temp-to-Hire: 6‑month contract

This role requires two seasoned, highly skilled Customer Service Representatives who will serve as the primary point of contact for assigned customer accounts, ensuring exceptional service from order placement through fulfillment.

Key Responsibilities

• Serve as the primary contact for assigned customer accounts, providing responsive and professional support
• Build and maintain long‑term customer relationships while managing account inquiries and service requests
• Generate product quotations, purchase orders, and process order revisions accurately
• Resolve customer order issues by coordinating with internal departments and external vendors
• Research vendors for non‑stock product availability and pricing
• Partner with sales, operations, purchasing, and warehouse teams to ensure timely order fulfillment
• Assist with inventory management initiatives and freight cost optimization
• Investigate and resolve accounts receivable discrepancies and payment‑related concerns
• Produce customer activity reports and contribute toward departmental KPI objectives
• Identify opportunities to introduce new products and support account growth through value‑added solutions
• Maintain accurate customer records while following established Standard Operating Procedures (SOPs)
• Support LEAN initiatives and digital workflow processes throughout daily operations

Required Qualifications

• Minimum 4 years of customer service, purchasing, warehouse, or industrial distribution experience
• Bachelor's degree in supply chain, Business, Finance, or a related field with a minimum of 2 years of relevant experience
• Strong proficiency with Microsoft Word, Excel, Outlook, and the ability to quickly learn new software platforms
• Excellent verbal and written communication skills
• Strong mathematical aptitude for routine business calculations
• Exceptional attention to detail and organizational skills
• Self‑motivated with the ability to work independently and manage multiple priorities
• Ability to work fully onsite in Houston, Texas (remote work is not available)
• Willingness to work occasional evenings or weekends with limited notice when business needs require
• Ability to work within a business casual professional environment
• U.S.-based applicants only; must be authorized to work in the United States

Preferred Qualifications

• Previous experience within industrial distribution or supply chain operations
• ERP system experience (training will be provided)
• Business‑to‑Business (B2B) customer service experience
• Experience supporting purchasing, inventory, or logistics functions
• Strong problem‑solving and conflict resolution abilities
• Experience working within KPI‑driven environments
• Ability to identify cross‑selling or upselling opportunities while delivering outstanding customer service

Compensation and Benefits

• Compensation: $25.00–$27.00 per hour
• Benefits: Comprehensive benefits package upon permanent hire, ERP training, professional development opportunities, and career advancement potential
• Employment Type: Temp-to-Hire (6‑Month Contract)
• Schedule: Monday–Friday 8:00 AM–5:00 PM CST (40 Hours per Week)
• Work Location: Onsite – Houston, Texas
• Headcount: 2