Group Lead Operations Account Management

TruBridge, Inc; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

TruBridge, Inc is seeking a Senior Operations Leader to oversee daily performance across hospital revenue cycle functions for multiple domestic clients. You will drive KPI performance, coordinate cross‑functional teams, and act as the primary contact between clients and internal delivery teams.

The role requires deep experience in revenue cycle operations, strong communication with executive stakeholders, and a focus on continuous improvement and compliance with regulatory standards.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 7+ years in hospital revenue cycle operations with leadership responsibility.
• 5+ years of managerial experience.
• Strong knowledge of insurance regulations, reimbursement practices, coding interfaces, and automated billing workflows.

Responsibilities

• Oversee daily operational performance across assigned clients, monitoring KPIs such as A/R days, cash performance, and denial trends.
• Serve as senior operational liaison between client stakeholders and internal delivery teams.
• Translate client needs into prioritized actions and execution plans for cross‑team delivery.
• Identify operational risks and lead corrective actions to prevent revenue leakage and service disruption.
• Ensure accurate, executive‑ready reporting and clear status updates for leadership and clients.
• Lead client work for domestic accounts with coordination across portfolios.
• Review dashboards to identify trends and develop corrective action plans.

Skills

Leadership

Operational oversight

Client relationship management

Communication with stakeholders

Data analysis

Executive reporting

Education

Bachelor’s degree or equivalent

Master’s degree (preferred)

Tools

Excel

Outlook

Word

Job description

Essential Functions

In addition to meeting performance expectations, this role includes the following specific responsibilities:

• Discrete Responsibilities (Primary Accountability)
• Operational Performance Oversight: Oversee daily operational performance, battle cards, action plans, and key KPIs across assigned clients, including A/R days, cash performance, denial trends, and accuracy measures.
• Senior Operations Liaison: Serve as the primary senior operational point of contact for clients, ensuring proactive, accurate, and consistent communication between client stakeholders and internal delivery teams.
• Operational Prioritization & Direction: Translate client needs, issues, and requests into prioritized operational actions and execution plans across teams.
• Risk & Trend Leadership: Identify emerging operational risks and performance trends; guide corrective actions to prevent revenue leakage and service disruption.
• Executive‑Ready Reporting & Communication: Ensure accurate reporting, consolidated performance insights, and clear status updates for internal leadership and client stakeholders.
• Client Scope: Lead operational work for domestic clients, with responsibility for coordination and consistency across assigned accounts.
• Reporting, Trend Monitoring & Continuous Improvement: Review dashboards and performance data to identify trends, risks, and deficiencies; lead the development and execution of corrective action plans to improve outcomes.
• Operational Optimization: Drive operational efficiency and reimbursement optimization through standardization, workflow alignment, issue triage, and cross‑functional collaboration.
• Scalability & Consistency: Ensure consistent execution standards and operational approaches across teams and client portfolios.
• Client & Stakeholder Relationship Management (Tactical–Strategic Bridge)
• Client Engagement & Communication: Maintain strong, trusted relationships with client operational stakeholders, ensuring timely issue resolution and transparent communication.
• Escalation Ownership: Proactively manage and escalation ownership with clear timelines and mitigation plans.
• Cross‑Functional Leadership: Partner with operations, finance, payer relations, technology, and strategic client management counterparts to drive resolution and protect the client experience.
• Contract Awareness & Compliance: Ensure operational execution aligns with contractual requirements, billing standards, and service‑level commitments.
• Compliance & Professional Standards Regulatory & Industry Knowledge: Maintain current knowledge of hospital billing systems, government payer programs, third‑party reimbursement policies, and applicable federal and state regulations.
• Confidentiality: Maintain strict confidentiality of patient and client information without exception.
• Continuous Learning: Attend required meetings and remain current on industry trends, regulatory changes, and operational best practices.
• Customer Invoicing & Accuracy: Oversee accuracy of customer invoicing and support monthly invoicing processes as required; validate supporting documentation and address discrepancies.
• Management Expectations / Additional Duties: Perform all functions in alignment with management expectations and complete additional duties as assigned.

Key Measures of Success

• Client Retention and Stability
• Reduction in Client Escalations
• Cash Performance vs. Goal
• A/R Days and Denial Trends
• Consistency of Operational Execution Across Accounts

Staff Management

Responsible for ensuring area of responsibility has the talent and resources to meet short‑and‑long‑term organizational goals as well as ensuring maximum productivity and performance. Responsibilities include, but are not limited to:

• Proactively recruit, screen, and select candidates for current and future resource requirements.
• Effectively orient new hires to ensure a positive and productive employee engagement experience.
• Ensure structure and hiring plans (within budget) are appropriate for performance and productivity levels required.
• Utilize the company's performance management program as designed to align individual performance to overall performance objectives.
• Meet all completion requirements at a high quality level.
• Provide ongoing performance feedback.
• Identify and take appropriate action for non‑performance.
• Ensure each employee has a yearly performance review that is reviewed with employee and the review to be sent to Human Resources each year.
• Ensure each employee has a clear and thorough understanding of their role and responsibilities.
• Keep job descriptions current for each position.
• Actively support and participate in organizational development and training programs.
• Meet all completion requirements at a high quality level.
• Mentor, guide, and coach direct reports in order to expand their capabilities and performance.
• Communicate all corporate matters in a positive and timely manner as directed by Corporate Communications or senior managements.
• Administer all internal policies and procedures in accordance with corporate, human resources, budgetary, and finance guidelines.
• Ensure accuracy of staff data records.
• Comply with all employment laws and regulations including, but not limited to, equal employment opportunities for all.

Minimum Requirements

• Education/Experience/Certification Requirements
• Bachelor’s degree or equivalent combination of education and relevant experience.
• 7+ years of progressive experience in hospital revenue cycle operations, with demonstrated leadership responsibility across billing and collections functions.
• 5+ years of manager experience.
• Advanced working knowledge of insurance regulations, reimbursement practices, coding interfaces, and automated billing workflows.
• Demonstrated ability to lead complex issue resolution, systemic root‑cause analysis, and multi‑team corrective actions.
• Strong executive‑level communication skills with the ability to present operational insights, risks, and recovery plans clearly and effectively.
• Excellent analytical, organizational, and prioritization skills with a proven ability to manage competing demands.
• Advanced proficiency in Microsoft Office tools (Excel, Outlook, Word) and comfort interpreting multi‑source reporting.

Preferred Qualifications

• Bachelor’s or Master’s degree in Healthcare Administration, Business, Finance, or related field.
• 5+ years Medicare hospital billing experience and demonstrated expertise with government payers.
• Experience supporting multiple hospital billing platforms and/or EHR/RCM systems (e.g., Thrive, Epic, Cerner).
• Advanced revenue cycle analytics experience, including KPI governance, trend analysis, and executive reporting.
• Prior experience in senior operational leadership, client escalations, service recovery, and cross‑functional governance.
• Experience overseeing invoicing processes, contract compliance validation, and operational performance frameworks.

Working Environment / Physical Demands

Working Environment: General office environment: Works generally at a desk in a well‑lighted, air‑conditioned cubicle/office, with moderate noise levels. Periods of stress may occur.

Physical Demands: Activities require a significant amount of sitting at office and work desks and in front of a computer monitor. Some walking and standing relative to interaction with other personnel.

Travel Requirements

• None
• Occasional
• Moderate
• Frequent
• Very Frequent (25% or Less)
• (25% - 40%)
• (40% - 80%)
• (80% or more)

Other possible Unofficial Titles

Unofficial titles may be given by the manager and used for calling cards and email signatures.

Note

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise. It does not alter the "at will" employment relationship between the company and the employee.

Manager

What’s it like to work for TruBridge? You’ll help connect providers, patients and communities with innovative solutions that create real value by supporting both the financial and clinical sides of healthcare delivery. You’ll be part of a remote team that’s encouraged to push boundaries and look at things differently. And you’ll contribute to supporting providers in delivering the best care possible for their communities.