Customer Service Representative 1

Georgia Department of Public Health; Griffin (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K Plan

Job summary

Georgia Department of Public Health is seeking a Customer Service Representative 1 to handle inbound calls, schedule appointments, and provide information to the public and internal customers. Staff may be called to participate in emergency-related duties, such as staffing shelters or POD/SPOC sites, during emergencies.

Under direct supervision, performs customer service tasks, adheres to HIPAA guidelines, and supports program initiatives while maintaining confidentiality and strong

Qualifications

• High school diploma or GED with six months of related experience handling customers’ questions, complaints and/or providing information.
• Experience handling customers’ questions, complaints and/or providing information.
• Bilingual – Spanish speaking (preferred)
• Public Health experience (preferred)
• Computer experience (Word, Excel, PowerPoint, data entry, etc.)
• Excellent customer service and oral communication skills to effectively interact with all levels of departmental personnel and outside customers

Responsibilities

• Provides quality customer service to all customers
• Answers inbound calls in a timely manner
• Makes appointments; follows up with missed appointments by calling clients to reschedule
• Follows communication “scripts” when scheduling the appropriate appointments
• Identifies customers’ needs, clarifies information, provides solutions, and refers programs/resources
• Handles all client inquiries
• Enters new client information into the system
• Updates existing client information
• Supports new program initiatives
• Adapts to changing policy and procedures
• Abides by strict confidentiality requirements and all HIPAA guidelines
• Is an active listener with strong phone and verbal communication skills
• Is detail‑oriented, able to work efficiently and independently
• Self‑starter in a fast‑paced work environment; can multi‑task, set priorities and manage time effectively
• Is organized
• Assists with community‑wide events
• Other administrative duties as assigned

Skills

Customer service

Phone communication

Verbal communication

Detail oriented

Time management

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Data entry

Job description

Job Title

Customer Service Representative 1

Location

Spalding County Health Department
District 4 Public Health
1007 Memorial Drive
Griffin, GA 30224

Description

Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. All District 4 Public Health, County BOH employees are deemed essential employees in the event of an emergency. As such, you may be called to participate in events such as staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Distribution site (POD). When you are called on to participate, you are expected to fulfill that requirement, whether the emergency occurs during or outside regular work hours.

Responsibilities

• Provides quality customer service to all customers
• Answers inbound calls in a timely manner
• Makes appointments; follows up with missed appointments by calling clients to reschedule
• Follows communication “scripts” when scheduling the appropriate appointments
• Identifies customers’ needs, clarifies information, provides solutions, and refers programs/resources
• Handles all client inquiries
• Enters new client information into the system
• Updates existing client information
• Supports new program initiatives
• Adapts to changing policy and procedures
• Abides by strict confidentiality requirements and all HIPAA guidelines
• Is an active listener with strong phone and verbal communication skills
• Is detail‑oriented, able to work efficiently and independently
• Self‑starter in a fast‑paced work environment; can multi‑task, set priorities and manage time effectively
• Is organized
• Assists with community‑wide events
• Other administrative duties as assigned

Minimum Qualifications

High school diploma or GED AND six months of related experience handling customers’ questions, complaints and/or providing information.

Preferred Qualifications

• Public Health experience
• Bilingual – Spanish speaking
• Computer experience (Word, Excel, PowerPoint, data entry, etc.)
• Excellent customer service and oral communication skills to effectively interact with all levels of departmental personnel and outside customers
• Ability to manage multiple duties simultaneously

Benefits

• 13 Paid Holidays
• Generous Leave Package
• Employees Retirement System
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Care Spending Account
• Dependent Care Spending Account
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Legal Insurance
• Long‑Term Care Insurance
• Specified Illness
• Deferred Compensation (401K & 457 Plans)
• Atlanta Postal Credit Union

Equal Opportunity Employer

District 4 is an Equal Opportunity Employer. The State will not unlawfully consider an applicant’s race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selection.

Background Checks

Applicants chosen for employment will be subject to criminal background check/fingerprinting, reference checks, and immunizations required.