Customer Service Rep 1

Georgia Department of Public Health; Dalton (GA); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Professional Impact

Workplace Flexibility

Diverse Team

Career Longevity

Hands-on Culture

Pride in Public Health

Job summary

Georgia Department of Public Health in Dalton, GA is seeking a Customer Service/Call Center Associate to handle multi-line calls and schedule appointments across six counties in the North Georgia Health District. You will resolve scheduling issues, assist with interpreting, and transfer calls to the appropriate department, contributing to a responsive public health service for residents of the district.

Applicants must have a high school diploma or GED, one year in customer service, and

Qualifications

• High school diploma/GED and 1 year of customer service experience.
• Bi-lingual (English/Spanish)

Responsibilities

• Answer calls and schedule appointments for six counties within the health district.
• Resolve scheduling issues.
• Stay updated on programs offered across counties.
• Assist with interpreting as needed.
• Transfer calls to the appropriate department.
• Ability to multi-task and handle multi-phone lines.
• Work within M&M software system.

Skills

Communication skills

Customer service

Bilingual English/Spanish

Education

High school diploma/GED

Tools

M&M software system

Job description

• Transfer calls to appropriate department

Description

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Who we are.

We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

Benefits

What we offer.

• Make a Professional Impact - Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility - Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work with a Dynamic and Diverse Team - Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity - Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture - Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work - Be part of making an impact in public health alongside dedicated people just like you

Location

North Georgia Health District Office - Dalton, GA

Job Responsibilities

• Will answer calls and schedule appointments for six counties within the health district
• Resolves any issues involving scheduling
• Will remain updated on information regarding the programs offered throughout the counties
• Assist with interpreting when needed
• Transfer calls to appropriate department
• Ability to multi-task and handle multi-phone lines
• Work within M&M software system

Minimum Qualifications

High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.

Bi-lingual-(English/Spanish)

Preferred Qualifications

• Medical Office Experience
• Two (2) years of medical appointment scheduling experience
• Knowledge of working within M&M software system

Additional Information

Current State employees are subject to State Personnel Board rules regarding salary.

CBH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered.

All positions require criminal history record check. Required education credentials, license, certification and/or registration must be submitted prior to employment in the position. Some positions require pre-employment drug testing in which the applicant who is offered the position will be required to successfully complete.

As an employee of CBH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

This announcement is open to all persons meeting minimum qualifications. If special accommodations are needed, contact the District Personnel Office at 706/529-5757.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This posting is subject to close at any time once a satisfactory applicant pool has been identified.

For more information regarding employment within the North Georgia Health District, please log on to our website at www.nghd.org.

CBH is an Equal Opportunity Employer