CSR Supervisor-Glynn Care Center

Georgia Department of Public Health; Brunswick (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

13 Paid Holidays

Generous Leave Package-Educational & 3

Defined Benefit retirement plan

Health Insurance

Dental Insurance

Vision Insurance

Health Care Spending Account

Dependent Care Spending Account

Life Insurance

AD&D Insurance

Disability Insurance

Legal Insurance

Long-Term Care Insurance

Specified Illness

Deferred Compensation (401K & 457)

A supportive and rewarding work ortam

Physical Activity Breaks

Employee Assistance Program

Employee discount program

Tuition Assistance

Job summary

Georgia Department of Public Health Coastal Health District in Brunswick seeks a working manager to supervise staff at a busy HIV/AIDS Clinic, guiding assignments, communicating with the public, and ensuring service quality per policy. The role involves scheduling, coordinating administrative tasks, and problem-solving in a public health setting.

Preferred: experience in practice management/medical office and HIV-related work.

Qualifications

• High school diploma/GED and five (5) years in a lead worker, team leader, or supervisory role communicating information in a customer service setting; or two (2) years of experience required at the lower level Customer Svc Rep 3 (GST122).
• Preferred qualifications: 3-5 years prior experience in Practice Management/Medical Office. Experience in coding/billing, medical records. Prior HIV experience preferred.

Responsibilities

• Supervises, guides, and instructs the work assignments of subordinate staff for busy Health Department HIV/AIDS Clinic in Brunswick.
• Communicates with the general public, internal and external customers to provide information and recommendations targeted to meet customer expectations.
• Exhibits critical thinking to resolve issues involving customer service and employee management in compliance with policies, procedures and laws.
• Manage subordinate staff, maintain the schedule, address and resolve customer service issues and complaints, support CSR staff and conduct CSR duties when needed.
• Performs job responsibilities with minimal supervision.
• Serves as job expert or organization resource in assigned areas.
• Answers telephone and gives information to callers, takes messages, or transfers calls to appropriate individuals.
• Arranges conferences, meetings, and travel reservations for office personnel.
• Completes forms in accordance with organizational procedures.
• Composes, types, and distributes meeting notes, routine correspondence, and reports.
• Maintains confidential information.
• Completes tasks and assignments related to administrative support functions (licensure, purchasing, records management, inventory, etc.).
• Supervise assigned staff.
• Communicates with customers, employees, and other individuals to answer questions and address complaints.

Education

High school diploma/GED

Job description

Description

Benefits

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

M-F work schedule==13 paid holidays==Excellent benefit package

All Coastal Health District, County Health Department employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

Description
Who we are. We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

Benefits
What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

M-F work schedule==13 paid holidays==Excellent benefit package

All Coastal Health District, County Health Department employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

Job Responsibilities
Supervises, guides, and instructs the work assignments of subordinate staff for busy Health Department HIV/AIDS Clinic in Brunswick. This position is a working manager position and the incumbent will be expected to work along side subordinate staff when necessary. Communicates with the general public, internal and external customers to provide information and recommendations targeted to meet customer expectations. This position will require the incumbent to exhibit critical thinking to resolve complicated issues and situations involving customer service and employee management in compliance with governing policies, procedures and laws in response to customer needs. Supervisory responsibilities include, but are not limited to, managing subordinate staff, maintaining the schedule, address and resolve customer service issues and complaints, support the CSR staff and conduct the duties of a CSR when needed.

Job Responsibilities
Performs job responsibilities with minimal supervision

Serves as job expert or organization resource in assigned areas

Answers telephone and give information to callers, take messages, or transfers calls to appropriate individuals

Arranges conferences, meetings, and travel reservations for office personnel

Completes forms in accordance with organizational procedures

Composes, types, and distributes meeting notes, routine correspondence, and reports

Maintains confidential information

Completes tasks and assignments associated with administrative support functions (ie, licensure, purchasing, records management, inventory, or similar function)

Supervise assigned staff

Communicates with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints

Minimum Qualifications
High school diploma/GED and five (5) years in a lead worker, team leader, or supervisory role communicating information in a customer service setting; or two (2) years of experience required at the lower level Customer Svc Rep 3 (GST122).

Preferred qualifications: 3-5 years prior experience in Practice Management/Medical Office. Experience in coding/billing, medical records. Prior HIV experience preferred.

Additional Information
For more information on the State of Georgia Benefits visit http://team.georgia.gov/

Benefits for Full Time Eligible Employees

• 13 Paid Holidays
• Generous Leave Package-Educational Support Leave and 3 weeks each accrued Annual and Sick Leave
• Defined Benefit retirement plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Care Spending Account
• Dependent Care Spending Account
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Legal Insurance
• Long-Term Care Insurance
• Specified Illness
• Deferred Compensation (401K & 457 Plans)

Additional Perks

• A supportive and rewarding work environment
• Physical Activity Breaks
• Employee Assistance Program
• Employee discount program
• Tuition Assistance

To learn more about the Coastal Health District visit -https://coastalhealthdistrict.org

Applicants chosen for employment will be subject to the following
Criminal Background Check/Fingerprinting
Education documentation must be provided by applicants. License/certification must be provided if required for position. Reference Checks & Immunizations Required
May be subject to pre-employment drug screen

Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted via email by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

*Coastal Health District is an Equal Opportunity Employer*

The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selections.

If you require accommodations under the American Disability Act (ADA), notify this agency of your request by the closing date of this announcement.