Customer Service Representative-1

MHC Property Management; Biloxi (MS); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid vacations

Job summary

ELS in Biloxi, Mississippi is seeking a Customer Service Representative-1 to assist guests at our RV Campgrounds and Resorts. The role involves handling reservations, informing guests of offers, and delivering excellent service with a friendly, professional approach.

Ideal candidates will have a high school diploma, 1+ years in a call center, and outstanding written and verbal communication skills. A comprehensive benefits package is provided, including medical, dental, vision, and a 401(k)

Qualifications

• High school diploma, or the equivalent.
• 1+ years of experience in a call center environment.
• Dedication to exceptional customer service.
• Excellent written and verbal communications skills.

Responsibilities

• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Maintain current knowledge of company services and policies to respond correctly to customer inquiries.
• Verify and enter accurate customer information to ensure integrity of paperwork and records.
• Respond to customer needs, questions or problems in an efficient and thorough manner.
• Navigate multiple computer systems.

Skills

Customer service

Communication

Call handling

Multitasking

Education

High school diploma

Tools

CRM software

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Customer Service Representative-1 in Biloxi, Mississippi.

What you'll do:

The Customer Service Representative interacts with customers, takes reservations, offers extended stays and informs customers of special offers for our portfolio of RV Campgrounds and Resorts.

Your job will include:

• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.
• Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.
• Respond to customer needs, questions or problems in an efficient and thorough manner.
• Navigate multiple computer systems.

Experience & skills you'll need:

• High school diploma, or the equivalent.
• 1+ years of experience in a call center environment.
• Dedication to exceptional customer service.
• Excellent written and verbal communications skills.

• In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

As an Equal Opportunity Employer, we welcome and thank all applicants.