Customer Service Representative-7

MHC Property Management, LP; Biloxi (MS); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

a generous 401(k) employer match

Paid vacations, holidays, and sick时间

Job summary

Equity LifeStyle Properties (ELS) in Biloxi, Mississippi, is seeking a Customer Service Representative-7 to join its team. You’ll answer calls, learn product and policy information, and help customers with accurate data entry to keep records clean.

This role emphasizes friendly communication and reliable service; you’ll navigate several systems to resolve inquiries, with a focus on creating positive experiences for residents and guests across North America.

Qualifications

• High school diploma or equivalent required.
• 1+ years of call center experience.
• Dedication to exceptional customer service.
• Excellent written and verbal communications skills.

Responsibilities

• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Maintain current knowledge of company services and policies to respond correctly to customer inquiries.
• Verify and enter accurate customer information to ensure the integrity of customer paperwork and records.
• Respond to customer needs, questions or problems in an efficient and thorough manner.
• Navigate multiple computer systems.

Skills

Customer service

Verbal communication

Written communication

Call center experience

Education

High school diploma or equivalent

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Customer Service Representative-7 in Biloxi, Mississippi.

What you’ll do:

• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.
• Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.
• Respond to customer needs, questions or problems in an efficient and thorough manner.
• Navigate multiple computer systems.

Experience & skills you’ll need:

• High school diploma, or the equivalent.
• 1+ years of experience in a call center environment.
• Dedication to exceptional customer service.
• Excellent written and verbal communications skills.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including:

• medical, dental, and vision plans
• a generous 401(k) employer match
• paid vacations, holidays, and sick time

As an Equal Opportunity Employer, we welcome and thank all applicants.

Equity LifeStyle Properties (NYSE: ELS) is the leading operator of Manufactured Home Communities, RV Resorts and Campgrounds in North America. Our appealing properties, located in the most desirable regions of the country, offer a variety of homes and camping options to meet a wide range of customers' needs. ELS has a strong national presence with more than 400 communities and resorts in 32 states and British Columbia and a team of more than 4000 employees.