Customer Service Representative

York Wallcoverings; York (York County); On-site; USD 32,000 - 52,000; Full time

Job summary

York Wallcoverings is seeking a proactive Customer Support Specialist to transform inquiries into loyal customers. You will engage with buyers via phone, email and chat, delivering friendly, accurate information and timely follow-up.

You will collaborate with internal teams to meet customer needs, manage pricing and availability details, and perform data entry across multiple platforms to ensure precise order and product data.

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Skills

Phone etiquette

Verbal communication

Written communication

Multi-tasking

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work