Customer Service Representative

SkyTECH Staffing Solutions; Rocky Hill (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

SkyTECH Staffing Solutions is looking for a customer-focused professional who enjoys talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists by delivering excellent support across phone, email and chat.

The role involves answering questions about product, pricing and availability, collaborating with internal teams to satisfy customer needs, and accurate data entry across multiple platforms.

Qualifications

• Ability to communicate effectively with customers via multiple channels.
• Strong phone etiquette and clear written communication.
• Comfort with multitasking and prioritizing tasks.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Skills

Customer communication

Phone etiquette

Interpersonal skills

Multitasking

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work