Customer Service Representative

Motion; Lawrenceville (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Motion is seeking a customer success advocate in Lawrenceville, GA to engage customers by phone, email, and chat. You will answer questions about products, pricing and availability, and collaborate with internal teams to fulfill customer needs.

This role emphasizes strong phone etiquette, clear written communication, and the ability to multitask across platforms while maintaining organization and prioritization in a fast-paced environment.

Qualifications

• At least 1 - 3 years' of relevant work experience.
• Excellent phone etiquette and verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multitasking

Organization

Prioritization

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work