Customer Service Representative

Quirch Foods; Winter Haven (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Prescription Drug Plan

Disability Plan

Life Insurance + 401K

Paid Holidays

PTO

Employee Discounts

Job summary

Quirch Foods in Florida is seeking a Customer Service Representative to open and maintain customer accounts, resolve product issues, and handle a high volume of inquiries with professionalism. You will process adjustments, gather customer information to identify needs, generate reports, and support the sales team with accurate data while building trusted relationships.

Ideal candidates will have strong communication, CRM familiarity, multitasking ability, and a client-focused mindset to help

Qualifications

• Customer service experience required.
• Excellent communication and active listening.
• Familiar with CRM systems and office software.

Responsibilities

• Open and maintain customer accounts.
• Resolve product or service issues.
• Maintain financial adjustments.
• Prepare reports by analyzing customer information.
• Generate sales leads and support the sales team.
• Keep records of customer interactions and processes.
• Meet personal and team sales targets.

Skills

Customer service skills

CRM familiarity

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Spreadsheets

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We’re committed to bringing passion and customer focus to the business.

Essential Duties and Responsibilities:

Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Other duties as assigned.

Qualifications and Requirements:

Must be at least 18 years of age. Customer Service Skills Proven customer support experience Negotiation, Market Knowledge, and Ability to Work Under Pressure Excellent communication, presentation skills, and active listening. Phone Skills, Listening Skills, Resolving Conflict Patience, Positive Attitude, Attention to Detail, People Oriented Strong phone contact handling skills Familiar with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Ability to multitask, prioritize and manage time effectively. Computer skills of Microsoft Office, Spreadsheets, Email communication. High school diploma or equivalent; college degree preferred

Benefits you will enjoy:

• Medical
• Dental
• Prescription Drug Plan
• Disability Plan
• Life insurance Plan 401K savings Plan
• Paid Holidays
• Personal Time off
• Employee Discounts

Quirch Foods is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All applicants must be eligible to work in the United States.