Customer Service Representative

Cherokee Trail Veterinary Hospital, PA; Winston-Salem (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Parental leave

Military leave

401(k)

Job summary

Reynolda Veterinary Hospital is seeking a Full-Time Customer Service Representative to join our front desk team. Be the friendly voice and first smile for clients, coordinating appointments and payments with efficiency.

You will greet clients, answer questions, update patient records, and support the veterinary team with clear communication.

We offer competitive benefits including medical, dental, vision, life insurance, PTO, 401(k) with match, and access to Encore Vet Group resources.

Responsibilities

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Supporting the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Helping to ensure a calm, organized, and welcoming lobby experience.

Job description

Overview

Be the first smile they see. The voice they trust. The heart of our front desk.

At Reynolda Veterinary Hospital, we're more than just a veterinary clinic - we're a team that leads with compassion, connection, and care.

We're looking for a Full-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.

What you'll be doing:

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Supporting the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Helping to ensure a calm, organized, and welcoming lobby experience.

You are...

• A people person who loves to create great experiences from the first phone call to the final tail wag.
• Organized and detail-obsessed, keeping appointments, records, and communication running smoothly.
• A master multitasker who stays cool and kind even during the busiest times.
• Tech-savvy and confident navigating digital systems and patient charts.
• Calm, clear, and compassionate, especially when pet parents are stressed.
• Eager to grow your skills in a hospital that values professional development and team culture.

Why you'll love us:

• Team First Culture - We treat every pet like family and value every team member like gold, creating a supportive and caring environment.
• Cutting-Edge Care with Heart - Our full-service hospital offers advanced medicine and services like wellness care and surgery, all delivered with genuine compassion.
• Growth & Teamwork Culture - We believe in building strong relationships, embracing teamwork over ego, and constantly learning and leveling up together.

Schedule:

• Day shift
• 9.5 hour shifts
• No weekends or holidays

Compensation

The pay for this position starts at $17 per hour, based on experience, skills.

What's in it for you?

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental healthcare for household (13+)
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group's library of training, CE, and career development resources
• A 401(k) with up to 5% company match.

Check us out: reynoldavet.com

Reynolda Veterinary Hospital is proud to be partnered by Encore Vet Group – see what that means for you: www.encorevet.com

Encore Vet Group is acommunity of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.