Customer Service Representative

Cherokee Trail Veterinary Hospital, PA; Mint Hill (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

Free virtual mental healthcare for household

Generous CE allowance

PTO and floating holidays

401(k) with up to 5% company match

Job summary

Cherokee Trail Veterinary Hospital, PA is looking for a Full-Time Customer Service Representative who will be the heart of our front desk. Join our compassionate team committed to high-quality veterinary care and exceptional client service.

The role involves creating positive experiences, maintaining organized records, and multi-tasking effectively in a busy environment. Enjoy competitive pay, generous benefits, and a supportive workplace in beautiful Mint Hill, NC.

Qualifications

• You’re a people person who loves creating positive experiences.
• Organized and detail-oriented, keeping appointments and records running smoothly.
• Calm and professional during busy periods.

Responsibilities

• Create positive experiences from initial contact to checkout.
• Maintain organized appointments and detailed records.
• Support teammates in a fast-paced environment.

Skills

Customer service

Organized and detail-oriented

Multitasking

Empathy

Collaboration

Tools

Veterinary software

Digital communication tools

Job description

Overview

Be the first smile they see. The voice they trust. The heart of our front desk.

At Mint Hill Animal Hospital, we’re more than just a veterinary clinic – we’re a team that leads with compassion, connection, and care. We’re looking for a Full‑Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.

For more than 30 years, Mint Hill Animal Hospital has proudly served the Mint Hill community and surrounding areas with high‑quality veterinary care. As an AAHA‑accredited hospital and recipient of AAHA Practice of the Year recognition, we are committed to delivering exceptional patient care while fostering a supportive, team‑focused workplace.

Our services include:

• Preventive and wellness care
• Vaccinations and parasite prevention
• Advanced dentistry and dental radiology
• Soft tissue and orthopedic surgery
• Digital radiography and ultrasound
• In‑house diagnostics
• Boarding services
• Senior pet care
• Urgent and sick patient appointments
• Online pharmacy and preventive care plans

We combine advanced medicine with genuine compassion, ensuring every client and patient feels welcomed, respected, and cared for from the moment they walk through our doors.

This role may be perfect for you if:

• You’re a people person who loves creating positive experiences from the first phone call to checkout
• You’re organized and detail‑oriented, keeping appointments, records, and communications running smoothly
• You’re a multitasking pro who remains calm and professional during busy periods
• You’re comfortable learning and navigating veterinary software and digital communication tools
• You’re compassionate and empathetic when helping pet owners through stressful situations
• You enjoy working collaboratively and supporting your teammates
• You’re looking for a career—not just a job—in a hospital that values growth and development

Why Mint Hill?

Located just outside Charlotte, Mint Hill offers the perfect balance of small‑town charm and big‑city convenience. Enjoy beautiful parks, family‑friendly neighborhoods, local restaurants, and easy access to all that the Charlotte area has to offer. Whether you’re a lifelong resident or considering relocating, Mint Hill is a wonderful place to live, work, and grow.

What’s in it for you?

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental healthcare for household (13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match

Want to work somewhere you can grow, belong, and be part of something special?

Apply today!

Check us out: www.minthillanimalhospital.com