Collections Representative

Gosnaphop; Dover (DE); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Job summary

Addison Group is hiring on behalf of our client, a leader in the collections industry, for a Collections Representative in Newark, DE. The role focuses on contacting individuals with overdue accounts, establishing payment plans, and following up to ensure timely payments, with skip tracing when needed.

You will work on-site, following FDCPA guidelines, manage documentation, and achieve targets while supporting a collaborative team environment.

Qualifications

• Full availability for training and 40-hour work weeks.
• Willingness to work at least two nights per week (until 9:00 pm).
• Strong communication skills, both written and verbal.
• Ability to work independently, manage stress, and meet deadlines.
• Highly organized and goal-driven.
• Experience in collections, telemarketing, or customer service is a plus.
• Familiarity with FDCPA regulations and credit reports preferred.

Responsibilities

• Contact clients to collect on overdue accounts.
• Set up and manage payment arrangements.
• Handle a minimum number of accounts per hour as set by management.
• Perform skip tracing to locate clients.
• Keep detailed records of all account activity.
• Follow all FDCPA guidelines and company policies.

Skills

Availability for training

Evening/weekend work

Strong communication

Independent work

Organized

Collections experience

FDCPA knowledge

Job description

Job Title: Collections Representative

Location: Newark, DE

Assignment Type: Contract to hire

Industry: Financial Services

Hourly Pay Rate: $16.00 - $17.50 / Hourly

On-Site or Hybrid: On-Site

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client

Addison Group is hiring on behalf of our client, a leader in the collections industry. They are seeking dedicated professionals to join their team, offering a collaborative work environment with opportunities for growth.

Job Description

As a Collections Representative, you will be responsible for managing and recovering outstanding debts for our client. Your main focus will be contacting individuals with overdue accounts, establishing payment plans, and following up to ensure timely payments. The role also includes skip tracing when needed and accurate documentation of all interactions.

Key Responsibilities

• Contact clients to collect on overdue accounts.
• Set up and manage payment arrangements.
• Handle a minimum number of accounts per hour as set by management.
• Perform skip tracing to locate clients.
• Keep detailed records of all account activity.
• Follow all FDCPA guidelines and company policies.
• Additional duties as assigned by management.

Qualifications

• Full availability for training and 40-hour work weeks.
• Willingness to work at least two nights per week (until 9:00 pm).
• Strong communication skills, both written and verbal.
• Ability to work independently, manage stress, and meet deadlines.
• Highly organized and goal-driven.
• Experience in collections, telemarketing, or customer service is a plus.
• Familiarity with FDCPA regulations and credit reports preferred.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

IND 002-003