Collections Representative

Rose International; Winterville (NC); On-site; USD 17,047 - 24,280; Full time

Job summary

An established industry player is looking for a dedicated Collections Representative to join their team. In this role, you will be responsible for collecting delinquent accounts in a timely and professional manner, ensuring adherence to standardized collections procedures. You will engage with clients, negotiate payment arrangements, and document all collection efforts meticulously. This is an excellent opportunity for individuals with a strong background in call center collections who thrive in a team-oriented environment. If you possess excellent communication skills and a knack for problem-solving, this position could be your next career move.

Qualifications

• 2+ years of call center collections experience required.
• High school diploma or equivalent is mandatory.

Responsibilities

• Collect delinquent accounts professionally while following procedures.
• Negotiate payment arrangements and document collection efforts.

Skills

Call Center

Collections

Verbal Communication

Written Communication

Decision Making

Problem Solving

Time Management

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Job description

This range is provided by Rose International. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $15.00/hr

Date Posted: 04/03/2025

Hiring Organization: Rose International

Position Number: 480682

Job Title: Collections Representative

Job Location: Winterville, NC, USA, 28590

Work Model: Onsite

Employment Type: Temp to Hire

Min Hourly Rate($): 15.00

Max Hourly Rate($): 15.00

Must Have Skills/Attributes: Call Center, Collections

Job Description

Our client is seeking a Call Center-Collections Representative to collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.

Required Education:

• High school diploma or equivalent

Required Experience:

• 2+ years solid call center collections experience is required to be considered
• Must have a stable work history
• Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint

Required Soft Skills:

• Good verbal and written communication skills
• Good decision-making and problem-solving skills
• Good time management/organizational skills
• Ability to work in a team environment
• Ability to work flexible schedule, including overtime as needed

Essential Duties and Responsibilities:

• Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept
• Place or receive calls in priority order as established by management
• Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay
• Navigate and interpret various screens and relay information to clients accurately and professionally
• Document all collection efforts for each assigned account in accordance with established procedures
• Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable
• Order updated credit bureau report or initiate skip tracing process in accordance with established standards
• Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards
• Initiate extensions on accounts based upon written policy guidelines
• Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures
• Ensure that appropriate letters are sent to debtors
• Process customers’ payments through electronic draft, if applicable
• Process account maintenance transactions according to established guidelines

Only those lawfully authorized to work in the designated country associated with the position will be considered.

Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.