Customer Service Representative

Young Septic Services; Westminster (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

Young Septic Services is seeking a Customer Service Representative in Westminster, Maryland. The candidate will manage customer inquiries and complaints across multiple channels while processing orders and payments. Required qualifications include a high school diploma and experience in customer support. The role demands a calm demeanor under customer stress and comfort with computer systems. This position aims to ensure customer satisfaction and may involve supervising junior representatives.

Qualifications

• Experience working with customer support.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries.
• Acknowledge and resolve customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions.

Skills

Calmness under pressure

Computer proficiency

Customer support experience

Education

High school diploma or equivalent

Job description

Young Septic Services is hiring a customer service representative to manage customer inquiries and complaints. You will also be asked to process orders, payments, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.