Remote customer service representative

Meriton; Texas City (TX); Remote; USD 21,000 - 30,000; Full time

Job summary

Meriton is hiring a Remote Customer Service Representative to manage customer queries and complaints across multiple channels. You will process orders, modifications, and escalate issues as needed while staying composed when customers are frustrated.

The role requires a high school diploma and comfort with computers, plus experience in customer support. You will maintain records of interactions and collaborate with colleagues to provide excellent service and improve processes.

Qualifications

• High school diploma or equivalent.
• Ability to stay calm under pressure when customers are upset.
• Comfortable using computers and common software.
• Experience in customer support.

Responsibilities

• Respond to customer inquiries promptly.
• Handle orders, modifications, and form submissions.
• Resolve complaints with empathy and professionalism.
• Maintain thorough records of interactions.
• Collaborate with team to improve service.
• Escalate issues as needed.

Skills

Customer service

Calm under pressure

Communication skills

Education

High School Diploma or equivalent

Job description

About the job Remote customer service representative

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.