Customer Service Representative

Planet Fitness - Duo Fit, LLC; Westerville (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

A premier fitness club in Westerville seeks a Customer Service Representative, full-time or part-time. You will greet members and guests, assist with memberships, and maintain club cleanliness. The ideal candidate will have a passion for fitness, reliable customer service skills, and be available evenings and weekends. Join a dynamic team dedicated to offering outstanding experiences and ensuring members' needs are met.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Exceptional customer service skills; able to interact positively with members.
• Upbeat and positive attitude at all times.
• Punctuality and reliability.

Responsibilities

• Greet members and guests providing exceptional customer service.
• Handle front desk activities including answering phones.
• Facilitate new member sign-ups and tours.
• New member sign-up and club tours.
• Maintain club cleanliness and safety at all times.
• Stock locker rooms with supplies; report issues.
• Follow Lost and Found policy and escalate as needed.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Positive attitude

Punctuality and reliability

Exceptional customer service skills

Strong listening skills

Education

High School diploma/GED equivalent

Job description

Job Summary

This position is available full-time or part-time, and open availability is strongly recommended. You must be available to work weekends and at any time between the hours of 4 a.m. and 11 p.m. It is also necessary to be available to work at other locations within our franchise in the event that emergency coverage is required.

Essential Duties and Responsibilities

• Greet members, prospective members and guests by providing exceptional customer service
• Handle all front desk related activities not limited to:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check ID and Member barcodes into the system
• New member sign-up
• Take prospective members on a tour of the club
• Facilitate needed updates to member’s accounts
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
• Assist in maintaining the neatness and cleanliness of the club
• Assist in monitoring for safety of persons and cleanliness in the club
• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
• Stock locker rooms with proper supplies/paper products.
• Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
• Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

Qualifications/Requirements

• Customer service background preferred
• Basic computer proficiency
• A passion for fitness and health
• Upbeat and positive attitude at all times
• Punctuality and reliability is a must
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
• Strong listener with the ability to empathize and problem solve
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• High School diploma/GED equivalent preferred
• Must be 18 years of age or older

Physical Demands

• Continual standing and walking during shift
• Continual talking in person with members and answering incoming membership calls
• Must be able to occasionally lift up to 50 lbs
• Will dilute and clean with chemicals during shift
• Clean and sanitize equipment and often used surfaces in the club
• Monitor club and assist members throughout entirety of shift

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.