Part time Customer service representative

Planet Fitness - Duo Fit, LLC; Columbus (OH); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Complimentary Membership

Employee discounts

Flexible schedule

Job summary

A local fitness club in Columbus, Ohio is seeking a part-time Front Desk Associate to provide exceptional customer service and maintain club cleanliness. Responsibilities include greeting members, handling front desk operations, and ensuring a positive atmosphere. Ideal candidates will have a passion for fitness and a strong customer service background. Flexible scheduling and complimentary membership are offered.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability are a must.
• Strong listener with the ability to empathize and solve problems.

Responsibilities

• Greet members, prospective members, and guests with exceptional customer service.
• Handle all front desk activities including phone inquiries.
• Maintain cleanliness of the club and sanitation of equipment.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Exceptional customer service skills

Education

High School diploma/GED equivalent

Job description

Benefits

• Complimentary Membership
• Employee discounts
• Flexible schedule

Job Summary

This job is part time.

Essential Duties and Responsibilities

• Greet members, prospective members and guests by providing exceptional customer service
• Handle all front desk related activities not limited to:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check ID and Member barcodes into the system
• New member sign-up
• Take prospective members on a tour of the club
• Facilitate needed updates to member’s accounts
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
• Assist in maintaining the neatness and cleanliness of the club
• Assist in monitoring for safety of persons and cleanliness in the club
• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
• Stock locker rooms with proper supplies/paper products.
• Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
• Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

Qualifications/Requirements

• Customer service background preferred
• Basic computer proficiency
• A passion for fitness and health
• Upbeat and positive attitude at all times
• Punctuality and reliability are a must
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members’ expectations
• Strong listener with the ability to empathize and solve problems
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• High School diploma/GED equivalent preferred
• Must be 18 years of age or older

Physical Demands

• Continual standing and walking during shift
• Continual talking in person with members and answering incoming membership calls
• Must be able to occasionally lift up to 50 lbs
• Will dilute and clean with chemicals during shift
• Clean and sanitize equipment and often used surfaces in the club
• Monitor club and assist members throughout entirety of shift

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.