Front Desk Part Time

ComForCare Home Care (Raleigh, NC); White Bear Lake (MN); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Employee discounts

Job summary

ComForCare Home Care in Minnesota is seeking a Front Desk/Member Services associate to greet potential members and provide a great customer experience at the club, sign up new members, and conduct tours. You will ensure a welcoming environment and support the member journey.

Responsibilities include handling front desk tasks, taking information calls, checking members in, and guiding changes to member accounts while coordinating with the Club Manager.

Qualifications

• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related tasks, info calls, checking members in, signing up new members, taking potential members on tours
• Facilitate member services issues and forward to Club Manager/Assistant Manager as needed
• Help maintain the neatness/cleanliness of the club

Job description

Job Summary

Responsible for new member sales and a positive member experience

• Greet/meet potential members, providing a great customer experience


• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account


• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed


• Help maintain the neatness/cleanliness of the club

Benefits

• Free uniforms


• Opportunity for advancement


• Employee discounts

Job Summary

Responsible for new member sales and a positive member experience

Essential Duties And Responsibilities

• Greet/meet potential members, providing a great customer experience


• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account


• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed


• Help maintain the neatness/cleanliness of the club

Shift Expectations

• 1 hour (minimum): Deep cleaning


• 1 hour (minimum): Continued Training


• Full Shift: see Essential Duties and Responsibilities

Essential Behaviors

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.


• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem


• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.


• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills


• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift


• Talking in person or on the phone at least 75% of the shift


• Must be able to lift up to 50 lbs less than 30% of the time

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.