Customer Service Representative

Guildgaragegroup; West Valley City (UT); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Health, Vision, Dental insurance

Paid Holidays

401(k) with match

Employee discounts

Employee referral program

Job summary

Guildgaragegroup is recruiting a Customer Service Representative for their West Valley City, UT location. This full-time, hourly position offers a pay range of $19 to $23 per hour, based on experience. The role involves supporting customers via phone and email, handling high call volumes, and ensuring exceptional service.

The ideal candidate will possess excellent communication skills and have a year of experience in customer service. Alongside a supportive culture, benefits include health insurance, paid time off, and 401(k) matching.

Qualifications

• 1+ year in a customer service role, preferably in home services or tech.
• Friendly, adaptable, and calm under pressure.
• Highly organized with strong time management skills.

Responsibilities

• Support customers through phone, email, and chat.
• Deliver empathetic and professional service.
• Handle high volume of calls efficiently.
• Maintain organized records of customer interactions.

Skills

Excellent communication skills

Active listening skills

Multitasking abilities

Familiarity with ServiceTitan

Education

High school diploma or equivalent

Job description

Join A Plus – Where Every Call Opens the Door to a Great Career!

Customer Service Representative | West Valley City, UT

Hourly Position | $19‑23 per hour

Do you thrive on helping others, solving problems, and being part of a winning team? Let’s talk—your future starts here!

At A Plus, we’re more than just a home services company—we’re a tight‑knit team with big goals and even bigger opportunities. If you’re someone who loves working with people, enjoys problem solving, and thrives in a collaborative environment, we want to hear from you.

We’re looking for a Customer Service Representative who is friendly, proactive, and driven to join our growing West Valley City team. This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.

Important: In addition to submitting your application, please take a short pre‑recorded interview using the following link:

https://myint.video/awS_oXRtfB

What You’ll Be Doing:

• Be the voice of A Plus—support customers by phone, email, and chat, creating exceptional service experiences that make a lasting impression.
• Deliver top‑notch service with empathy, professionalism, and a positive attitude.
• Handle a high volume of calls with confidence and efficiency.
• Communicate across multiple channels to resolve issues and provide timely updates.
• Research solutions and respond to customer needs with helpful, accurate information.
• Keep detailed and organized records of customer interactions.
• Spot opportunities to recommend services that add value for our customers.
• Work closely with technicians and office staff to ensure a smooth service process.
• Learn our products and services so you can be the go‑to resource for customers.

What We’re Looking For:

• 1+ year in a customer service role (home services or tech industry experience is a plus).
• Excellent communication and active listening skills.
• Highly organized with strong time management and multitasking abilities.
• Friendly, adaptable, and calm under pressure.
• Familiarity with ServiceTitan is a bonus.
• A team player excited about growth and contributing to success.
• High school diploma or equivalent.

Why You’ll Love It Here:

• Supportive, team‑first culture where your efforts are valued.
• Clear opportunities for advancement—we love to promote from within.
• Respect, recognition, and rewards for hard work and dedication.
• Hands‑on training and mentorship to help you succeed.
• The chance to grow your career with a respected and expanding local company.

What We Offer:

• Pay: $19–$23 per hour, based on experience.
• Benefits: Health, Vision, Dental, PTO, Paid Holidays, 401(k) with match.
• Employee discounts on products and services.
• Employee referral program.
• Be part of a world‑class network of residential service brands that invest in your growth.

Location: West Valley City, UT

Position Type: Full‑time, Hourly

Apply today and help us open the door to an even brighter future—for you and our customers!

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, A Plus may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre‑employment background and drug screenings, as well as a motor vehicle record check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.